Aishwarya Barjatya
Practice Director

Aishwarya Barjatya is a Practice Director on the Business Process Services team and manages Everest Group's Customer Experience Management (CXM) outsourcing offerings. She is also an ESG Fellow and actively tracks the impact sourcing space. She leverages her rich research and consulting experience of seven years to advise many global service providers, enterprises, and PE/VC firms on CX transformation, operations and service delivery, digital CXM, mergers and acquisitions, including due diligence, KPI benchmarking, opportunity assessment, go-to-market and market entry strategy, market messaging and value proposition, and competitor and account intelligence. She has authored and also drives several industry reports, blogs, and thought leadership pieces across the CXM and ESG space for the firm. Prior to joining Everest Group, Aishwarya worked as a Consultant with Cognizant Consulting. She holds a master's degree in business administration (MBA) from the Indian Institute of Management, Indore, and a bachelor's degree in business studies from Delhi University. She previously also worked as an associate with Gartner and Willis Towers Watson.