Michael Hedegard has been serving Fortune 500, mid-market, and private equity firms across operational and strategic issues for over 15 years. During his more than eight years at Everest Group, he has focused on services strategy and execution for consumers, enablers, and providers of services. This work has been in a number of industries, including aerospace/defense, banking, financial services, healthcare, hospitality/travel, information technology, insurance, retail, service provider, and utilities.
Currently, Michael is developing inventive thinking related to the impact of automation, such as cognitive and Robotic Process Automation (RPA), on services. Recognizing the large unrealized potential value, he is guiding enterprises through the transformational opportunities and operational issues of managing a digital workforce. Additionally, he is developing strategic thinking on fundamental changes traditional service providers can make to shift their business model to embrace the value of automation. Michael is also advising automation tool providers on creating value in a rapidly evolving services market.
Michael brings a focus on service provider growth strategy and operational excellence. He has helped IT infrastructure service providers develop strategy around shifting delivery models, such as cloud and remote management. He also has helped service organizations think through the effects of recent disruptions to current talent models. His guidance has helped service providers increase competitiveness and financial performance.
For service consumers across IT and business processes, Michael has led many services transactions and optimization efforts. He has function knowledge across IT infrastructure, IT applications, finance and accounting, and automation. His goal is to align the interests of all parties to help ensure value through services is realized.
Prior to joining Everest Group, Michael worked for Sabre Airline Solutions, where he led a globally dispersed team of project managers and consultants solving complex resource management challenges for the travel industry’s top airlines, ground handlers, caterers and government agencies. While there, Michael expanded his service organization from North America to include China, India, Poland, and Uruguay, thereby, lowering the overall cost of service and improving customer proximity/satisfaction. He helped the organization shift from waterfall to agile development across a globally disbursed software development team.