Our Consulting leaders each have more than 25 years of experience and deep industry and functional expertise. Their passion? Helping companies identify and solve complex challenges that unlock new value from technology, business processes, and service delivery models
Peter Bendor-Samuel founded Everest Group in 1991 with the vision to assist the then nascent outsourcing and global services industry to evolve more powerful and effective mechanisms to create and capture value. Over the past 25-plus years, he has led Everest Group to be on the frontier of the global services industry, ensuring that the firm is constantly at the intersection of how leading firms take advantage of disruptive technologies, innovative service vehicles, and game-changing talent models. In recent years, this has included helping enterprises and service providers to effectively leverage next generation IT solutions, strategically transforming their business services, and helping them understand how best to evolve their services to meet changing internal and external customer needs. Through the extensive consulting and research practices developed at Everest Group, Peter has served numerous Fortune 500 corporations, many of the leading service providers, and a significant number of private equity firms, and emerged as a respected industry analyst advising the investing community through a partnership with DeepDive Equity Research. His many contributions to the global services industry have been recognized by a variety of institutions including IAOP, which in 2020 awarded Peter its Leadership Hall of Fame Award, Ernst & Young (E&Y) with its Entrepreneur of the Year award, PricewaterhouseCoopers’ Outsourcing Leadership award, and the Country of Japan, which invited Peter to serve as the honorary advisor to the outsourcing council of that Asian nation. Under his stewardship, Everest Group has evolved into a firm with a reputation for delivering high-quality consulting and research through a culture of individual and firm excellence, combined with a collaborative and values-based culture. This excellence model allows the firm to consistently be recognized for generating innovative insights and solutions that define and shape the next generation of global services. Peter’s frontline involvement in early outsourcing engagements enabled him in the late 1990s to write the industry best-selling book, Turning Lead Into Gold: the Demystification of Outsourcing. He is a regularly featured thought leader in international business media, including the Wall Street Journal, New York Times, and Financial Times, CIO and Forbes. He is also a frequent keynote speaker at various industry events. Before founding Everest Group, Peter started E&Y’s outsourcing advisory practice, and was first introduced to the global services industry at EDS where he was an executive in its North American Services Group.
Todd Hintze has more than 20 years of experience assisting Fortune 500 organizations in reducing costs and improving revenue through operational, organizational, and technical solutions. He effectively leverages his corporate and industry insights to help organizations address transformational challenges. Todd is highly skilled in strategic planning, process reengineering and change management, as well as solutions evaluation and deployment. He specializes in rapidly identifying and assessing potential sources of value and developing focused solutions. Armed with strong analytical skills, he is able to quickly distill companies’ difficult-to-define challenges into salient sourcing opportunities directly impacting the organization’s cost structure and revenue streams. Todd has deep front- and back-office process knowledge across multiple industries, with extensive experience in crafting solutions for HR, customer service, legal, sales, and data centers. His approach to developing business solutions is pragmatic, focusing on the change capacity of an organization and not introducing solutions likely to fail. Previously, as Senior Principal with Booz Allen Hamilton, Inc, for 11 years, Todd assisted clients in identifying critical business challenges, evaluating opportunities, defining solutions, and delivering quantifiable change. Additionally, he designed the North American and European marketing model for the firm’s customer relationship management offering and the global position for IT complexity reduction. Focusing primarily on the health, financial and consumer sectors, his advisory services included such components as post-merger strategies, developing and implementing governance models, restructuring service level agreements, cost reduction, developing and implementing IT infrastructure strategies, consolidation activities and customer relationship management reengineering. Prior to Booz Allen Hamilton, Todd was a Senior Consultant with Andersen Consulting (now Accenture), where he led efforts to improve business process performance through IT.
Marvin Newell has deep consulting expertise across a broad range of industries. He has advised Fortune 500 companies as well as mid-market organizations. His background includes significant experience in corporate restructuring as well as defining and implementing major change programs for global enterprises. Prior to joining Everest Group, Marvin was president and Chief Executive Officer at Scalable Software (Houston, Texas), an IT compliance management and niche IT asset management software firm. He completed an acquisition and repositioned the company as a leader in the emerging IT compliance management market, orchestrating strategic redirection for transition to a Software-as-a-Service model while preserving the legacy customer base. Before Scalable Software, Mr. Newell was president and Chief Executive Officer at Zilliant Incorporated (Austin, Texas), a profit and revenue optimization company focusing on solutions for Fortune 500 companies. He refocused the company’s direction and guided the solution from inception to successful deployment in large enterprises including General Electric, DHL Worldwide Express, Analog Devices, and Danka. For three years, Marvin worked with Baan Company, first as Chief Operating Officer, Baan Americas, and later as President, Baan Indirect Channels (Midmarket Solutions). He led the development of the global indirect channel business for Baan’s enterprise applications and defined the strategy to establish a channel partner network driving overall business and establishing Baan’s leadership in the midmarket enterprise applications space. In response to market changes, he restructured/redirected the indirect channels organization from an “invest ahead of demand” business model to a streamlined, high-leverage operation. Prior to Baan, Marvin was a Principal with McKinsey & Company (Dallas, Texas). During his 14 years with McKinsey, he led strategy development, organizational transformation, and major change programs to capture fundamental improvements in clients’ competitive positions and performance. As a leader of the firm’s North American Electronics practice and the global Information Technology/Systems (IT/S) practice he directed high-impact knowledge-building and clientele development initiatives.
Cecilia Edwards possesses 20 years of experience in strategy and management consulting, having worked with a number of Fortune 500 corporations, middle market companies, private equity firms, and non-profit organizations. She brings this strategic expertise to her Everest Group clients with a focus in next generation IT strategies, enterprise as-a-service models, IT enabled business transformation, and service provider growth strategies. Prior to joining Everest Group, Cecilia was Chief Strategy Officer and Senior Vice President of Client Services at Telligent, a leader in the community and collaboration software industry. She created the company’s community strategy and processes; advised and consulted Telligent customers to enable them to develop business solutions and deliver value through online communities; led pre-sales efforts; and developed thought leadership pieces on implementing world-class communities. She was also responsible for redesigning the company’s community analytics product to allow customers to gather richer intelligence from their communities and make data-driven decisions to meet their strategic objectives. Cecilia’s strategic background was shaped by spending nearly seven years with The Boston Consulting Group, providing general strategy and business consulting to Fortune 500 and other major corporations. Working across several industry and functional practice areas, some of her projects included redesigning sales force for aircraft parts distributor; performing strategic analysis for top medical school; conducting competitive operations study for U.S. automobile manufacturer; designing global export organization for snack food company; designing performance metrics system and financial model for top medical school; developing a strategy for inner city call centers; and creating a process for BCG Dallas community investment efforts, validating a business concept and developing a launch plan for a power transmission ASP and B2B exchange; establishing a detailed business case including overall strategy and tactical execution plans for an Asian based Internet data solutions provider; constructing a North American strategy and organization design for an electric power generator and trader; designing a growth strategy for a U.S. based cement producer; developing a value maximizing strategy for a major player in the travel and tourism industry to monetize its IT assets – including an internet based business; and creating a post-merger strategy for a major utility. A veteran officer of the United States Air Force, Captain Edwards began her professional career as a launch manager for the Titan Space Launch Satellite Programs Division.
Michael Hedegard has been serving Fortune 500, mid-market, and private equity firms across operational and strategic issues for over 15 years. During his more than eight years at Everest Group, he has focused on services strategy and execution for consumers, enablers, and providers of services. This work has been in a number of industries, including aerospace/defense, banking, financial services, healthcare, hospitality/travel, information technology, insurance, retail, service provider, and utilities. Currently, Michael is developing inventive thinking related to the impact of automation, such as cognitive and Robotic Process Automation (RPA), on services. Recognizing the large unrealized potential value, he is guiding enterprises through the transformational opportunities and operational issues of managing a digital workforce. Additionally, he is developing strategic thinking on fundamental changes traditional service providers can make to shift their business model to embrace the value of automation. Michael is also advising automation tool providers on creating value in a rapidly evolving services market. Michael brings a focus on service provider growth strategy and operational excellence. He has helped IT infrastructure service providers develop strategy around shifting delivery models, such as cloud and remote management. He also has helped service organizations think through the effects of recent disruptions to current talent models. His guidance has helped service providers increase competitiveness and financial performance. For service consumers across IT and business processes, Michael has led many services transactions and optimization efforts. He has function knowledge across IT infrastructure, IT applications, finance and accounting, and automation. His goal is to align the interests of all parties to help ensure value through services is realized. Prior to joining Everest Group, Michael worked for Sabre Airline Solutions, where he led a globally dispersed team of project managers and consultants solving complex resource management challenges for the travel industry’s top airlines, ground handlers, caterers and government agencies. While there, Michael expanded his service organization from North America to include China, India, Poland, and Uruguay, thereby, lowering the overall cost of service and improving customer proximity/satisfaction. He helped the organization shift from waterfall to agile development across a globally disbursed software development team.
Barbara Beller is a management professional with extensive strategy development and cross-functional/cross-industry experience with high-profile, global clients. With a disciplined and impactful style, she leads Everest Group consulting teams to deliver distinctive value to clients and is one of the firm’s thought leaders on business process outsourcing (BPO), governance and vendor management. Her areas of expertise include strategy development; retail/commercial/wholesale banking and insurance; mergers and acquisitions; performance optimization and management; delivery of large-scale project implementations; business process and operating model design; P&L management, revenue and profit growth; risk management; vendor management; and stakeholder and project management. At Everest Group, her range of impact has extended from driving initiatives to help global firms transform business and IT services models to leading a large healthcare firm’s efforts to establish a global delivery model for IT and business process services. Prior to joining Everest Group, Barbara served as senior manager, management consulting, financial services at Accenture; director of global transaction banking at Scotiabank; senior business development manager of corporate cash management at Bank of Montreal; and founder and general manager of a professional coaching and consulting business.
Dale Stara, who has been with Everest Group for more than seven years, assists Fortune 500 and mid-market organizations in maximizing their productivity and efficiency by developing executable strategies that align with their organizations, operations, and technologies. Dale’s experience spans the business lifecycle from go-to-market strategies to business development, from profit improvement to business transformation. He has worked with start-ups and global multinationals in a variety of industries, including banking and financial services, retail, consumer packaged goods, chemical, energy, oil and gas, and telecommunications. With his operational and strategy experience, Dale brings a real-world perspective in understanding complex issues and resolving them with actionable solutions to build a demonstrable record of increasing sales, reducing cost, and improved operational efficiencies. In a recent engagement, Dale was tasked with leading a team of consultants to create a strategy and go-to-market plan for an up-and-coming offshore region wanting to further penetrate the IT services market. The team studied the landscape to understand and develop the region’s value proposition, building on its strengths. The team further created an operational plan that created a cohesive ecosystem to maximize market penetration potential. When a global retailer needed to improve the efficiency and quality of its business process services across 30 countries, Dale led a team of consultants to build a fact base of outsourced and retained activity, created an understanding of gaps and defined a strategy to achieve desired outcomes. The team led the execution of the plan that significantly improve service quality, quickly addressing user satisfaction and quality of the services. Dale was instrumental in assisting a Global 100 client with eight divisions in 60 countries to improve its finance and accounting processes. In this engagement, he directed a team of consultants to document the cost structure throughout the current process. The team then developed initiatives that drove down costs by 25 percent by integrating the eight divisional entities into one unit after creating a regional, low-cost shared services organization for common functions. Prior to joining Everest Group, Dale was Senior Manager, Business Transformation and Productivity Improvement at EDS. He was primarily responsible for global initiative oversight, leading multiple work streams in EDS’s back office business-transformation efforts, including the creation and implementation of a global shared services center. In this role, he identified and executed initiatives to drive $30M of current-year savings and $48 million in yearly ongoing savings through offshore efforts and process improvement leading to workforce efficiencies. He transitioned 3,000 employees from a dispersed organization into leveraged service centers, ensuring proper organizational, process and technology alignment and service delivery quality. Dale has also held strategy roles in cloud computing, telecommunication and chemical companies.