Leveraging a Citizen-led Model When Scaling Up IA Adoption in GBS

Tuesday, March 16, 2021 | 10:00 am - 11:30 am ET

Your roundtable hosts

MICHEL JANSSEN |Chief Research Officer
Moderator
BHARATH M | Practice Director
Subject Matter Expert

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Note that participation is limited to enterprises only (no service providers), and Everest Group must approve each attendance request. While there is no charge for the session, the price of admission is participation. These sessions are most successful when all attendees are prepared to share their experiences with colleagues at other enterprises.

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About the Virtual Roundtable

A citizen-led model is a powerful lever to address challenges in adopting Intelligent Automation – it enables more business participation and leveraging of in-house potential.

As mature enterprises and GBS organizations look to accelerate IA adoption, business resources are playing a key role across the key automation journey stages – discovery, development, and monitoring. In this session, we’ll offer insights into the extent of citizen-model adoption across GBS organizations, and the group will discuss the evolution of the model, their experiences to date, and their plans for in the future.

Who should attend

Automation CoE leaders, Global Business Services (GBS) center heads.
What you will learn

This session will help participants develop an understanding of the key market trends around citizen model adoption and exchange best practices.
Virtual Roundtable Guidelines

While there is no charge for these sessions, the price of admission is participation. These sessions are most successful when all attendees are prepared to share their experiences with colleagues at other enterprises.

In support of this objective, participation is limited to senior executives within enterprises (no service providers), and each attendance request must be approved by Everest Group to ensure an appropriate size and mix of participants. The 90-minute session includes introductions, a short presentation, and 60 minutes of facilitated discussion.