As the labor arbitrage services model matured, the use of digital technologies and models five years ago had a significant impact on services delivered from third-party providers or offshore captives or GBS (Global Business Service) units. Adding the DevOps model into the mix had a profound effect. The result: we now need a new services model.
Which Call Center Agent Model is Right for Your Business During and After COVID-19?
Today, most companies have staff working from home due to the pandemic. [...]