Service Provider Management | December 9 | Virtual Roundtable

90-minute virtual roundtable on Wednesday, December 9, 2020; 11:00 a.m. – 12:30 p.m. ET

Request to Attend

When managing outsourced service providers, the value comes from the execution. So once the ink on the contract is dry, how do you ensure performance is measured and managed throughout the life of the relationship?

In this interactive session, attendees will discuss how they measure and manage service providers to improve outcomes. We’ll talk about practices and technologies for performance management, roles and responsibilities in the process, and how to avoid getting to the point of contractual remedies.

Who Should Attend

Procurement leaders, category and sourcing managers, VMO leaders, and outsourcing managers.

What will you learn

You will learn how your peers are managing service provider performance, typical supplier management roles for VMOs and procurement teams, new technologies to enable the process, and how to encourage innovation and continuous improvement from your service providers.

Virtual roundtable hosts

Jimit Arora, Partner

Amy Fong, Vice President

Shirley Hung, Vice President

Virtual Roundtable Guidelines

While there is no charge for these sessions, the price of admission is participation. These sessions are most successful when all attendees are prepared to share their experiences with colleagues at other enterprises.

In support of this objective, participation is limited to senior executives within enterprises (no service providers), and each attendance request must be approved by Everest Group to ensure an appropriate size and mix of participants. The 90-minute session includes introductions, a short presentation, and 60 minutes of facilitated discussion.

Request to Attend

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