Originally presented live on Wednesday, May 15, 2019
This 9-minute on-demand webinar is the third in a series of brief, targeted sessions designed to help service delivery leaders set up leading, effective, and successful delivery centers.
As enterprises increasingly adopt the Shared Services Center (also known as Global In-house Center or GIC) model, they often grapple with questions regarding the key set-up elements. This particular session will focus on one do and one don’t in the three key stages of establishing a delivery center. While there are many more best practices to consider, this session covers the ones which, in our experience, maximize the odds for success by facilitating right decision-making, improving operational efficiencies during implementation, and enabling sustainable performance once the center is operational.
Who should view, and why?
The content is geared to senior enterprise executives, including: leaders responsible for strategic outsourcing, transformation, and project management, as well as business unit executives. The session is designed for those looking to strengthen their understanding of the setup-related aspects of establishing Shared Services Centers or GICs.
Vice President, Global Sourcing
Practice Director, Global Sourcing