Chief Research Guru Michel Janssen and research VP Shirley Hung will be featured presenters at the SIG Spring Global Executive Summit held on April 15-17 in Fernandina Beach, Florida. Shirley and Michel will discuss the latest research and data from Everest Group on everything you need to know about customer experience initiatives in a presentation titles “Contact Center of the Future”.
Keeping your customers first in a digital-first world is paramount. Achieving that goal is complex. In this session, we’ll share the latest insights and research on market shifts, the impact of digital, and achieving better outcomes.
Specific key topics we’ll discuss:
- Today’s landscape: contact centers are out . . . customer experience centers are in
- How the digital customer experience (CX) is changing the operating model of CX centers
- Today’s market: which service providers are winning, getting left behind, and making bold moves
- How the best-of-the best companies leverage their customer experience outsourcing relationships to create better results
April 16, 2019 (3:25 – 4:15 pm)
39 Beach Lagoon Road
Fernandina Beach, FL 32034