Research VP Shirley Hung will be a key speaker at the Midwestern Regional SIGnature Event held on March 6 in Minneapolis, Minnesota. Shirley will discuss the latest research and data from Everest Group on how to buy digital for your enterprise.
About the session
Digital is changing the services market place – and procurement and sourcing teams need to understand the many implications. With their potential to improve both customers’ and employees’ experiences, digital platforms are quickly becoming today’s value driver for outsourcing.
In addition to to shifting the value proposition, these new platforms are also changing the vendor landscape. Behind the buzz around AI, analytic platforms, customer interactions, and RPA is the big question: How do you buy it? In parts and components? Layers and bundles? Whole box?
In this session, Shirley will discuss how to:
- Understand how the new digital approaches are changing the way enterprises are consuming BPO services and providers are delivering them
- Learn how others are buying their digital “platform of platforms” to create new value propositions, including improved process efficiency, user experiences, and business outcomes
- Acquire insight on the changing vendor landscape informed by our latest research on vendors and market offerings
March 6, 2019 (1:30 – 2:15 pm)
Minneapolis Central Library
300 Nicollet Mall
Minneapolis, MN, 55401
Shirley Hung, Vice President, Research, Everest Group