Offshore outsourcing can be a traumatic event for employees — both for those who lose their jobs and for those who survive. It’s HR’s job to figure out the real impact it’s having on employees — a task that may benefit from new technology.
In response to the Trump administration, but also for other business reasons, outsourcing firms are making adjustments.
They are increasing their hiring of U.S. workers and investing more in local facilities, said Chirajeet Sengupta, analyst and partner at Everest Group, an outsourcing consultancy and research firm in Dallas.
Some of these changes were prompted by client necessity that resulted from digital transformation efforts — work that involves changes to a firm’s core business model. For that kind of work — which could involve changes not just in tech, but in business culture — outsourcers have to be in close proximity to the business. “You really need to understand the business; you need to understand the business processes,” Sengupta said.