72% of enterprises cite IT infrastructure services as a key hurdle to becoming digital-first enterprises; new Everest Group report describes how ‘Aware’ automation—underpinned by AI and analytics—can solve this problem
According to Everest Group, aware automation can help achieve more than 35 percent cost savings as compared to traditional automation approaches and can help enterprises realize significant improvements in business operations and user experience.
With IT infrastructure complexity at an all-time high, Everest Group has found that 72 percent of enterprises cite infrastructure services (IS) as a key hurdle in becoming a digital-first enterprise. Most enterprises believe that their IT infrastructure services are not moving fast enough to support and drive the future of their business.
“Aware” automation holds promise for resolving the challenges and complexity of traditional IT infrastructure. Aware automation is a concept wherein automation systems are underpinned by artificial intelligence (AI) and analytics, making them conscious of the environment and capable of driving self-configuring, healing and evolving IT infrastructure services.
“The trinity of analytics, automation and AI can make the infrastructure run the way business needs it to, without requiring significant oversight or bandwidth,” said Ashwin Venkatesan, practice director at Everest Group. “So, in essence, this next-generation automation can make infrastructure services ‘invisible’ rather than a glaring nightmare that causes executives to lose sleep at night. Already in the last two to three years, we’ve witnessed intelligent automation making enterprise inroads, backed by a rapid proliferation and maturation of solutions in the market.”
Everest Group offers a featured analysis of aware automation in its newly released annual report on Cloud and Infrastructure Services: “AI Stands to Make IT Infrastructure Services ‘Invisible’.” This research deep dives into the cloud and IS landscape. It provides data-driven facts and perspectives on the overall market. The research covers cloud and IS adoption trends, demand drivers, and buyer expectations. The research analyses buyer challenges, describes trends shaping the market, and provides an outlook for 2018-2019 for the broader IT as well as cloud and IS market.
Highlights of the Cloud and IS market analysis:
- The global information technology services (ITS) market is expected to continue its modest growth rate of approximately 2 percent per annum. The collapsing of the traditional IT stacks across the previously siloed layers of applications and infrastructure is driving the demand for consulting services.
- Emerging technologies are disrupting the infrastructure services market. There has been increased market momentum for the adoption of these technologies that are facilitating the enterprises’ journey toward digital transformation.
- The United States takes the lion’s share (90 percent) of the deal volume emanating from North America, which itself continues to dominate the global market share (37 percent). The Nordic region witnessed an uptick in deal volume (30 percent of the deal volume in Europe), taking over the lead from the United Kingdom.
- While the Banking, Financial Services and Insurance (BFSI) industry dominates the ITS market share (23 to 27 percent), the healthcare and life sciences vertical witnessed an above-average growth to take over a larger share of the market (8 to 10 percent), beating the retail, distribution, and consumer packaged goods (CPG) sectors.
- Accenture and IBM continue to dominate the ITS market.