The possibilities promised in taking full advantage of the new digital IT environment characterized especially by agile, DevOps, automation and cloud, are exciting. However, service providers struggle to deliver digital services at their customary profit levels, and customers aren’t prepared to buy the new digital environment because they’re stuck with their existing purchasing/contracting vehicle. So, we have two sets of constraints: Service providers don’t want to leap to the new model the customers want, but customers’ old purchasing model constrains providers from moving to the new model even if they really want to.
How to Drive Alignment with Your Service Provider in Implementing Digital Technologies
Companies are on the horns of a dilemma. They signed long-term, managed [...]