Wednesday, December 6, 2017 | 8 AM CST, 9 AM EST, 2 PM GMT, 7:30 PM IST, 10 PM PHT
In the digital era, enterprises are expecting contact centers to drive strategic initiatives that deliver positive business outcomes, not just cost containment. And the Philippines is at the forefront of this evolution from customer services delivery to customer experience delivery.
Join this webinar to learn how the Philippines is evolving to meet new industry expectations through the adoption of next-generation technology solutions while enhancing the skillsets of their talent.
During this one-hour session, a panel of senior leaders from the contact center industry will discuss:
- Major factors that are driving the shift in the role of contact center
- Key enablers of the customer experience of the future
- Evolving state of the Philippines’ contact center industry
- How to enable a future-ready delivery workforce in the Philippines
Benedict Hernandez, Chairman, Contact Center Association of the Philippines (CCAP); Accenture Operations Lead, Philippines
Chris Arnold, Senior Vice President, Wells Fargo
Katrina Menzigian, Vice President, Research Relations – Everest Group
Who should attend?
Enterprises, GICs, and Service Providers: C-level executives, VPs, and decision-makers looking to leverage contact center service delivery from the Philippines.
Anyone who needs to stay on top of key trends specific to contact center services industry and the Philippines as part of their strategic role.