BPO firms eye reskilling as AI may lead to job loss | In the News

Posted On November 9, 2017

Reskilling employees rather than external hiring is a priority for organizations as new technology, especially artificial intelligence (AI), now demands new skills in information-technology and business-process management (IT-BPM) services.

This view is backed by research from Everest Group, whose executive on Tuesday underscored the speed by which changes in technology are outpacing the development of compatible skill sets.

“As technology changes, the role of humans change,” said Eric Simonson, Everest Group managing partner of research. “The challenge we’re facing now is not that new technology is replacing jobs—that’s been happening for a long time—what’s happening now is that it’s accelerating. It’s faster than how the labor market are used to dealing with.”

Read more in BusinessMirror

Everest Group Executive Viewpoints icon Related Articles