The disruptive turmoil of the digital revolution is felt in all corners of the world, particularly among India’s service providers. In several blogs, I’ve discussed the differing tactics third-party IT and business service providers are using to address the steep challenges in the changing market. The steps they’re taking to clamp down on the shift to digital services can affect your company’s decision around third-party services. Infosys’ announcement this week of its agreement to acquire Brilliant Basics illustrates it’s on the way to turning vision into reality.
CEO Vishal Sikka joined Infosys with a mandate to transform the company and implement a “digital first” strategy. Two big areas of change in this transformation are acquiring new talent and rethinking assumptions embedded in the organizational culture. New digital business models require that a service provider’s talent base have digital expertise. In an earlier blog, I pointed out Infosys would need to acquire companies that have already developed a digital business and have a digital talent base.