A Center of Excellence (CoE): The Key to Leveraging the Benefits of Service Delivery Automation (SDA) | In the News

Service delivery automation (SDA) continues to gain favor, as it promises not only cost savings, but also reduced errors, faster operations, and 24X7 coverage.

But, while SDA offers significant benefits to Global In-house Centers (GICs) and services providers, it also brings a whole new set of challenges.

Read more in Intelligent Sourcing

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