At Everest Group, we’ve been looking at the end-user compute environment, the IT service desk area. Why? Because end-user compute is the IT area that garners the most dissatisfaction among business users. Interestingly, it’s also the lens through which IT’s success and value is most often viewed by the business executives, as it indicates customer satisfaction. The problem is it just doesn’t work well; in fact, it doesn’t make sense. The end-user computing environment needs change. Read more at Peter’s CIO online blog.
Strategic Role of Technical Support in Driving SaaS Adoption
To meet the complexities of the software as a service (SaaS) world, [...]