Retail is one of a number of sectors where real robots, with a physical presence, will work with virtual software robots to transform the industry. We are already seeing physical robots going to work in shops and warehouses, undertaking tasks such as stock taking, picking items to order, and transporting goods between different parts of warehouses. At the same time, in the back office, virtual software robots (RPA) are starting to take over repetitive business processes, such as processing online orders, entering data into order management and supply chain systems, or matching the data with inventory levels. These virtual robots could well be talking to the real robots to automate many processes end-to-end.
Soon this type of robot rendezvous will be happening in a shop near you.
Read more in my blog at TCS.com