Businesses Investing More in Onshore Call Centers and Tech, Report Says | In the News

Businesses are moving their contact center outsourcing (CCO) to a surprising place: Onshore. In 2015, the number of CCO contracts with significant onshore delivery rose to 53%, compared to 49% in 2013 and 35% in 2010, according to a recent report from management consulting and research firm Everest Group. Read more.

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