Tuesday, April 5, 2016 |11 a.m. – 12:30 p.m. EST
Automation technologies are having significant impact on global service delivery, with location strategies especially impacted. This session will offer a brief overview of ways in which automation impacts the traditional labor arbitrage-driven model of business process delivery, followed by a group discussion on how companies are experiencing automation disrupting their delivery locations portfolio strategies.
- Anurag Srivatava – Practice Director, Global Sourcing & Locations Optimization
- Eric Simonson – Facilitator
Who Should Attend
Executives associated with managing global services delivery / global sourcing / locations strategy at enterprises wishing to learn more about the impact of service delivery automation on delivery locations strategy.
What You Will Learn
Participants will share and gain knowledge about how automation has changed their delivery locations portfolios – impact on leverage of nearshore and offshore locations, consolidation, and changes in talent profiles of delivery centers.
Virtual Roundtable Guidelines
Participation is limited to enterprises (no service providers), and each attendance request must be approved by Everest Group to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and 60 minutes of facilitated discussion.