Buoyed by APAC and Europe, Recruitment Process Outsourcing Industry Grows 13 Percent Despite Sluggish Performance in North America | Press Release

Everest Group identifies six global RPO service providers as Leaders—ADP RPO, Alexander Mann Solutions, Cielo, IBM Kenexa, ManpowerGroup and Randstad Sourceright 

DALLAS, October 28, 2015 — Everest Group—a consulting and research firm focused on strategic IT, business services, and sourcing—reports that the global Recruitment Process Outsourcing (RPO) market grew at 13 percent in 2014, a drop of 3 percent from 2013.

Although North America, the largest and most mature geographic segment of the market, displayed sluggish growth in 2014, the emerging geographies of Asia Pacific and Continental Europe pushed the growth envelope, driven by a large number of single-country RPO deals.

These findings and more are discussed in Everest Group’s recently released report, Recruitment Process Outsourcing – Service Provider Compendium with PEAK Matrix™ Assessment 2015. The report analyzes the global RPO market and provides key insights on service provider position and growth in the market, market dynamics, and service provider capabilities. It maps 21 leading service providers on the Everest Group PEAK Matrix.

***Download Complimentary 12-page Report Preview Here***

The RPO market—which is valued at US$2.04 billion and expected to grow at a 12 to 17 percent compound annual growth rate for the next three years—continues to evolve. For example, RPO service providers are designing more holistic solutions, particularly solutions that include Applicant Tracking Systems (ATSs), add-on recruitment tools, and advanced analytics. Solution characteristics have also evolved, as evidenced by the increasing instances of value-added services, outcome-oriented Service Level Agreements (SLAs), outcome-based pricing and blended (permanent and contingent) workforce management capabilities.

“Intensifying competition and the experienced customer base in the RPO industry are forcing service providers to transform their offerings,” said Rajesh Ranjan, partner at Everest Group. “The leaders in RPO are setting themselves apart by the degree to which they are leveraging technology, introducing innovative pricing models, broadening their global footprint and deepening their expertise in value-added processes such as analytics and employer branding.”

In the global RPO market, Everest Group identified six LeadersADP RPO, Alexander Mann Solutions, Cielo, IBM Kenexa, ManpowerGroup and Randstad Sourceright—based on their market successes and delivery capabilities.

Major Contenders comprise Accenture, Allegis Global Solutions, AMN Healthcare, Aon Hewitt, Futurestep, Hays, KellyOCG, Neeyamo, PeopleScout, PeopleStrong, Resource Solutions, Seven Step RPO and WilsonHCG.

Aspirants include Capita Resourcing and Yoh.

Star Performers, recognized for improving their year-over-year performance, include Futurestep, IBM Kenexa, KellyOCG, Neeyamo, Seven Step RPO and WilsonHCG.

***Download Complimentary 4-page PEAK Matrix™ Preview Here***

About the PEAK Matrix™

The Everest Group PEAK Matrix is a proprietary framework for assessing the relative market success and overall capability of service providers based on Performance, Experiences, Ability and Knowledge. Each service provider is comparatively assessed on two dimensions: market success and delivery capabilities. Market success is measured by revenue, number of clients and year-over-year growth. Delivery capability, is measured by scale of operations, scope, technology and innovation, delivery footprint and buyer satisfaction.The resulting matrix categorizes service providers as Leaders, Major Contenders, and Aspirants. Companies that demonstrate strong upward movement in successive reports are recognized as Star Performers. Everest Group recently announced a recalibrated methodology, in which innovation, intellectual property and technology take center stage.

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