Stop The Contact Center’s Revolving Door – DestinationCRM | In The News

“Consistently delivering a better customer experience starts and ends with front-line employees. Although our industry almost unanimously agrees with this assertion, most contact center operators struggle to engage and retain their agents. According to Everest Group Research, the approximate financial loss for a 500-person contact center due to agent loss and recruiting can reach $2 million in one year.” Read More.

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