‘Age Of The Customer’ Is Not Just A Call Center Issue: Why IT Needs To Pay Attention – Nearshore Americas | In The News

“It’s a step-up from earlier ergonomics principles due to the meeting of multiple disruptions at the same time such as automation, robotics, cloud services, mobility, and data-driven analysis. ‘Customer age’ should mean building simplicity and elegance in the way enterprises work and think, right from technology, people, and processes,” says Everest Group Practice Director Yugal Joshi.” Read More.

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