Today’s Contact Center Landscape — Changing Times, Evolving Value Proposition – Customer Experience Report | In The News

“More and more companies are turning to contact center outsourcing (CCO) to help them realize their growth strategies. In fact, Everest Group research shows that in 2013, companies spent over $70 billion globally on CCO, and the market continues to grow at a healthy 7 to 8 percent clip.  CCO service providers see this opportunity and have aggressively expanded their capabilities to meet significantly broadening client needs.” Read More.

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