Demanding More out of Your Outsourcing Engagements – Global Delivery Report | In The News

“Cost reduction is now table stakes,” says Saurabh Gupta, VP of BPO research at Everest [Group]. “Relationships that started three to five years ago have not kept up, and people now need to see how to value next generation models such as business process as a service – known as BPaaS – as well as cloud, analytics, and robotics.” Read more.

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