• Home
  • /
  • Market Insights™

Onshoring on the Rise in Contact Center Outsourcing | Market Insights™

CCO 2013 annual report - EGR-2013-1-R-0906b4-I4

Onshore CCO FTEs nearly doubled in the past five years, growing from 16% in 2008-2010 to 29% in 2011-2012. To some extent, this growth in onshore staffing is driven by an increased focus on value-added services as part of CCO engagements.

Visit the report page

Subscribe to our monthly newletter to get the latest expert insights and research.

Request a briefing with our experts to discuss the 2022 key issues presented in our 12 days of insights.

Request a briefing with our experts to discuss our 2022 key issues

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

  • Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.