Integrated Service Delivery Drives Insurance ITO Spending – Insurance Networking News | In The News

“Buyers in the insurance vertical, traditionally considered conservative, are increasingly embracing the value shift away from cost compression in ITO and BPO,” said Rajesh Ranjan, Everest Group VP. “It is leading to greater focus on integrated service delivery that combines technological solution, operation excellence, and analytics-led insights. Service providers are adapting quickly, selling value including customer experience and reduced risk.” Read more.

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