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Analyze This: Demand for Analytics in Insurance BPO up 67% in Recent Years | Market Insights™

Ins BPO Ann Rpt 2013 EGR-2013-11-R-1004-I3

While cost reduction continues to drive the value proposition, demand for complex work is increasing in insurance BPO. Inclusion of analytics support in contracts has risen from 24% to 40% in the last two years, followed by underwriting support (still relatively uncommon, but growing), and then actuarial analysis.



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