As Global BPO Becomes All About Quality, Newcomers Jockey for Position Against Established Rivals – Nearshore Americas | In The News

“Multi-location delivery centers, proximity and cultural affinity are some of the major factors that enhance the value of a delivery center,” says Anurag Srivastava, an analyst with Everest Group, pointing at the established players who are increasingly expanding their operation in the nearshore region. Read more.

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