It’s Time for Africa – The Financial Express | In The News

Service providers are now expanding into South Africa to cater to BPO clients. “Though South Africa is 20-30% higher in terms of cost as compared to India or the Philippines, customers still prefer to outsource work to SA because of its multilingual capability and fluent accent coupled with a time zone favouring Europe,” says Nikhil Rajpal, partner, Everest GroupRead more.

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