Research

NEW  Demand Variation in Output-Based Pricing Contracts – November 2009
Complimentary Research – Investigation of challenges with increased adoption of output-based pricing and issues & resolutions of demand variation in pricing.

NEW  Mauritius as an Emerging Location for Delivery of Offshore Services – November 2009
Complimentary Executive Summary – Presents a fact-based view of Mauritius' current IT/BPO capabilities, highlights key differentiators to other offshore destinations, and outlines ways investors could leverage Mauritius in offshore delivery of IT/BPO services.

Pricing Structures in PO – Ensuring “Win-Win” Solutions – November 2009
Examination of latest pricing structure trends in PO with focus on pricing structures prevalent today, market trends in adoption of different pricing structures, factors impacting PO contract pricing, and best practices and recommendations for buyers and suppliers.

Recruitment Process Outsourcing (RPO) – Moving Beyond the Pioneer Stage – November 2009
Comprehensive coverage of the emerging RPO market and analysis across various dimensions – also provides case examples and case studies on successful RPO partnerships.

Market Vista: Q3 2009 – November 2009
Analysis highlighting trends in outsourcing and offshoring, insight on financial services and output-based pricing in ITO, focus on key cities in Asia, supplier developments, and more.

ITO Request for Information 2009 – A Market Insights Report – November 2009
Over 500 ITO deals analyzed in Q2 RFI – Detailed findings on IT market trends in IO, ADM, and bundled ITO deals.

Xerox and ACS: Smart Tactical Play or Strategic Coup? – October 2009
How will the Xerox’s acquisition of ACS affect shareholders, customers, and competitors?

Technology-Led Solutions in FAO – Supplier Profile Compendium – October 2009
Analysis of the technology-led offerings of 9 established FAO suppliers.

2010 Market Predictions – October 2009
Complimentary report – As we near the start of 2010, what changes and trends will we see in the new year?

...Fast Forward: How does ACS’s ITO Business Fit into Xerox/ACS? – October 2009
Complimentary article – Learn how ACS’s ITO business will add value and potential to the Xerox/ACS combination.

Technology Flavors in FAO – From Tools to Platforms – October 2009
Analysis of technology models, add-on tools that enable technology augmentation, and the current landscape of platform-based FAO offerings.

Upcoming Research

• IT consulting – December 2009
• Emerging Supplier Spotlight – December 2009
• Offshoring and Outsourcing Trends in the Consumer Electronics Industry – December 2009

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Webinars

• December 15, 2009 – Everest 2010 Market Predictions.
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• December 10, 2009 – Emerging Market Suppliers: Understanding the New Landscape to Mitigate Risks.
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• November 10, 2009 – Key Market Developments in Q3-2009: Market Vista Report Briefing. Click to view a recording

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News

• Banking: Not Everyone Gets a Bonus – BusinessWeek
• Outsourcing ‘will rise by a quarter’ – Supply Management
• The H-1B Visa Lull Is Only Temporary – BusinessWeek

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