NAVIGATOR – Your Guide to Outsourcing & Offshoring Knowledge. October 22, 2009

Research

NEW ...Fast Forward: How does ACS’s ITO Business Fit into Xerox/ACS? – October 2009
Complimentary article – Learn how ACS’s ITO business will add value and potential to the Xerox/ACS combination.

Technology Flavors in FAO – From Tools to Platforms – October 2009
Analysis of technology models, add-on tools that enable technology augmentation, and the current landscape of platform-based FAO offerings.

End-of-Term Market in HRO – October 2009
More than 100 HRO deals will be up for renewal in 2010-2012 – learn more about the changes in the second generation deals.

Xerox Acquiring ACS – September 2009
Complimentary article – Another acquisition in the market - more on the implications and a look at who’s next.

Dell and Perot Systems: 1+1=? – September 2009
Complimentary article – What does the Dell and Perot Systems merger mean to the companies, the industry, and you?

“Filling The Gap” – Partnership Between Xchanging and Alexander Mann Solutions (AMS) – August 2009
Complimentary article – How will the partnership between Xchanging and AMS affect the HRO and RPO market?

Outsourcing and Offshoring in the Oil & Gas Vertical – August 2009
Assesses the current landscape in the oil & gas market – including key trends, major transaction activity, and BPO activity.

Remote Infrastructure Management – Impending Crisis of Genre – August 2009
The RIMO market is maturing – discover more about the “crisis of genre” that will force suppliers to change strategies.

Market Vista: Q2 2009 – August 2009
Analysis highlighting financial services outsourcing and offshoring, insight on Multi-country Payroll Outsourcing, focus on key cities in Latin America, and more – over 180 pages of fact-based insights.

Moving from Input-based to Output-based Pricing – Why, When, and How? – July 2009
Transitioning from input-based to output-based pricing is challenging and risky – learn a practical approach to this transition.