NAVIGATOR - Your Guide to Outsourcing & Offshoring Knowledge. June 3, 2010

Research

NEW ITO Market Update: ITO Request for Information 2010 –
A Market Insights Report – June 2010
This study analyzes more than 500 engagements of participating suppliers, which provided RFIs for their 30 largest deals, in terms of total contract value, signed in 2009. The study includes detailed analysis of the ITO contracting focus of large corporations and the market focus of large, multinational, and offshore suppliers.

NEW Market Vista Primer on Latin American Contact Center Players – June 2010
This research piece provides an overview of select Latin American contact center players that have successfully achieved meaningful scale, capabilities, and global experience to consider credible options for meeting the global sourcing requirements.

NEW ACS to Acquire ExcellerateHRO: Indication of Divergent Strategic Directions? – May 2010
This document analyzes the recent acquisition announcement by ACS of ExcellerateHRO. This discussion includes key drivers behind the acquisition, analyzes the impact of stakeholders and industry, and presents potential hazardous areas in the future.

NEW HRO Supplier Profile Compendium – Comprehensive Look at MPHRO Suppliers – May 2010
This report provides accurate, comprehensive, fact-based snapshots of 16 suppliers in the multi-process HRO marketplace. In addition, it provides an assessment of their delivery capabilities along four key dimensions – scale, scope, technology, and delivery footprint.

Global FAO Supplier Landscape – Leaders, Contenders, Emerging Players, and the 2009 Star Performers – May 2010
This research study will analyze the global multi-process FAO supplier landscape in 2009, with focus on supplier evaluation, comparison of relative market success and capability development of suppliers, changes in landscape, trends, and key areas of investments by suppliers.

Executive Perspectives – Up In the Air – May 2010
This piece highlights the announced merger of United Airlines and Continental Airlines and how it promises to have effects on the travel industry and its stakeholders, as well as review how these events can fundamentally affect the sourcing strategies for buyers and sourcing providers alike.

Market Vista: Q1 2010 – May 2010
Quarterly report that provides data and analysis highlighting key trends and developments in the global offshoring and outsourcing market. It also features research on outsourcing transaction trends and steady growth, health of captives, location risks and opportunities, and supplier developments.

Global Location Insights: April 2010 – April 2010
This article explores Bogota’s potential to become the next outsourcing hot spot, while reviewing the capabilities that the Latin American city offers and exploring how it may evolve as an offshore destination, in view of recent developments.

Global Multi-process HRO Supplier Landscape – A Case of Survival and Growth in a Multifaceted Market – April 2010
Detailed report examining the global HRO supplier landscape and its impact on the MPHRO market – contains a market and supplier overview, list of supplier dynamics and upcoming trends, supplier share analyses as well as supplier performance and capability.

Offshore Suppliers’ Datacenter Dilemma: Reluctant Owners or Aggressive Innovators? – April 2010
Research report that discusses the historical perspective of the infrastructure outsourcing market, the changes of the market and its effect on offshore suppliers, as well as current datacenter strategies and their predicted evolution.