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Research
NEW Certifications in ITO – March 2009
Educate yourself on how various certifications available forces decision-making for companies.
NEW Global HRO Supplier Landscape – Supplier Profile Compendium – March 2009
Snapshots of offerings and capabilities of 17 major HRO suppliers.
Market Vista: 2008 Year in Review – March 2009
Summary of the key trends and developments in the offshoring and outsourcing market.
FAO Annual Report – Strategically Tackling the FAO Market in 2009: Maximizing Opportunities – March 2009
Industry-leading coverage of the global FAO market – includes details on market size & buyer adoption; FAO value proposition & contract characteristics, and supplier landscape.
Industry-Centric BPO Solutions – February 2009
Complimentary article – Learn more about differences between traditional BPO and industry-specific BPO.
Talent Management for Finance Organizations – February 2009
Is your organization and staff positioned to take full advantage of FAO adoption?
Moving Beyond the Bottom-Line: Industry-Specific FAO Solutions – February 2009
Examination and explanation of industry-specific FAO and in-depth view into two key segments, retail and healthcare providers.
Market Vista: Q4 2008 – February 2009
Analysis highlighting financial services outsourcing and offshoring, emerging geographies, landscape of LPO suppliers, and more – over 150 pages of fact-based insights.
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