Research
NEW PO Annual Report 2010 – “PO in 2009: A Year of Prudent Growth” – March 2010
Data-rich insight into the PO market – contains detailed analysis of third-party PO deals, coverage of 15+ PO suppliers, and trends to watch as the market grows.
NEW HRO Annual Report 2010 – “A year of multi-process HRO market reinvention and evolution” – March 2010
Industry-leading coverage of the global multi-process HRO market – includes details on market size & buyer adoption; HRO contract characteristics, supplier landscape, and an outlook for 2010.
Hype and Reality of Cloud Computing – “Mind the Gap!” – March 2010
Research report evaluating cloud computing on both traditional and virtualized enterprise setups. Includes analysis of suppliers’ strategies and alternate scenarios for evolution of Cloud Computing in ITO.
NorthgateArinso to Acquire Convergys: Another Move Forward In Reinventing the HRO Market – March 2010
Everest Research Institute ’s analysis on the recent acquisition by NorthgateArinso of Convergys – at look at key drivers behind it, the impact on stakeholders, and areas to watch out for moving forward.
FAO in 2010: Exiting the Twilight Zone and Poised for Growth – February 2010
Industry leading coverage of the global FAO market – over 70 pages of analysis of market size, buyer adoption, contract characteristics, and supplier landscape.
Global Location Insights: February 2010 – February 2010
Research brief exploring the true impact of currency changes on offshore cost arbitrage, focusing on the cost arbitrage trend from
2008-2010.
RPO Supplier Landscape and Capability Assessment – February 2010
Extensive report examining the dynamics of the global RPO supplier landscape and its impact on the RPO market. Provides assessments of delivery capabilities of over 15 leading RPO suppliers.
Market Vista: Q4 2009
– February 2010
Quarterly report highlighting trends in outsourcing and offshoring, supplier profiles, Primer with emerging FAO trends, database of 23 offshore locations, and more.
Global Location Database
– February 2010
Database capturing key elements including ITO and BPO costs, wage inflation, market activity, for 23 leading global offshore destinations.