Ready to Compete – South Africa’s BPO Capabilities in the Financial Services Sector

This complimentary report explores the role of South Africa as an emerging destination for BPO. This study, conducted on behalf of South Africa’s Business Trust, presents a fact-based view of South Africa’s current BPO capabilities and potential for growth in the Financial Services (FS) sector. The study highlights South Africa’s key differentiators relative to other offshore destinations such as India and the Philippines and the risks and tradeoffs that investors need to consider.

The FS-focused BPO industry in South Africa has established credible scale, employing ~11,000 employees in service providers (suppliers and offshore captives) and an additional 65,000-75,000 people in domestic captives of South African FS organizations. Further, the service provider industry has established credible delivery maturity across FS client sub-verticals (namely retail banking, insurance, and asset management) and across BPO functions (both front- and back-office).

While, current offshore activity is nascent, there is significant potential for growth. The four key drivers are:

1. Experienced talent pool with service delivery and domain skills in the domestic FS sector
2. Sizeable talent pool with specialized FS skills
3. Narrowing of savings gap with other low-cost locations
4. Availability of scalable high-quality English skills at a low cost

To download the complimentary report, click here

For more information on the study and the South African BPO program, click here

Spotlight on South Africa as an Emerging Sourcing Destination

DATE & TIME:

Thursday, January 8, 2009
7:00 a.m. CST
1:00 p.m. GMT
6:30 p.m. IST

PRESENTERS:

Brian Whittaker – CEO, Business Trust

Nikhil Rajpal – Principal, Everest Group

H. Karthik – Research Director, Everest Research Institute

Related Research

• NASSCOM-Everest India BPO Study: Roadmap 2012 – Capitalizing on the Expanding BPO Landscape
  
• Market Vista: Q3 2008
  
• Perspectives on Delivery Center Locations for BPO – Asia
  
• Global Sourcing in Banking, Capital Markets and Insurance

Overview of Location Optimization

Everest Research Institute provides actionable insight and visionary research on a wide range of offshoring issues through its Location Optimization practice (LO). Our Location Optimization research covers multiple regions and issues relating to offshoring locations, with a focus on helping companies assess the trade-offs of choosing between alternative locations. Our Location Optimization team combines deep subject matter expertise with broad analytical skills and insight into the global sourcing market, all of which are based on years of experience working in the offshoring industry.

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