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Assessing language skills availability – best practices
Organizations that leverage global sourcing all have varying extents of language requirements. The most common requirements are fluent English speakers for customer service operations supporting North America and the U.K, European language skills for supporting Continental Europe, and bi-lingual skills in Latin America to support the U.S. market.
From our experience in working with several large organizations on these topics, we have developed four best practices that describe an effective approach to assessing language skill availability.
- Use a standard framework to define skills
- Avoid under-skilling or over-skilling requirements
- Size all talent pools available
- Understand underlying drivers
To read the full article, please CLICK HERE.
Exhibit: Understanding trends in skill pools is key to effective recruiting |
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Industry news
- Honeywell set up its second R&D, Engineering facility in Bangalore... more
- TCS established a new 1,500 seat software development center in Lucknow... more
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Market Vista |
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Keep your fingers on the pulse of the most relevant trends in the outsourcing and offshoring marketplace with Market Vista
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Research
Other new research documents include:
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Webinars
May 19, 2009 – Key Market Developments in Q1-2009: Market Vista Report Briefing | Click here to listen to a recording for this webinar.
To view a listing of webinars, register for future webinars, and listen to previously recorded webinars, please click here. |
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Industry news
- Honeywell set up its second R&D, Engineering facility in Bangalore, India with a seating capacity of 3,000 personnel
- TCS established a new 1,500 seat software development center in Lucknow, India to develop and implement software solutions for global firms in countries such as U.S., Canada, UK, Singapore and South Africa
- Credit Suisse announced plans to establish a 150 seat Center of Excellence in Mumbai to provide a range of business functions like investment analysis, risk and analytics modeling
- Patni Computer Systems opened a 100 seat BPO and IT delivery center in Queretaro, Mexico to serve the North and Latin American markets
- Freescale Semiconductor opened a 250 seat business and technology center in Guadalajara, Mexico to support applications engineering, chip designing, and technical support services
- Luxoft opened a new global Network Operations Center, LuxNOC, in Bucharest to provide network infrastructure services for European and North American clients
- Capgemini opened a new center in Romania for providing IT help-desk support and business continuity services
- Cisco, in collaboration with Xceed and ITIDA, opened a contact center to serve its customers in the Europe, Middle East, Africa, and emerging markets in seven languages – Arabic, English, French, German, Italian, Spanish, and Portuguese
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Overview of Location Optimization
Everest Research Institute provides actionable insight and visionary research on a wide range of offshoring issues through its Location Optimization practice (LO). Our Location Optimization research covers multiple regions and issues relating to offshoring locations, with a focus on helping companies assess the trade-offs of choosing between alternative locations. Our Location Optimization team combines deep subject matter expertise with broad analytical skills and insight into the global sourcing market, all of which are based on years of experience working in the offshoring industry.
For more information, contact us at:
info@everestresearchinstitute.com
U.S.: +1-214-451-3110
India: +91-124-304-1000
UK: +44-87-0770-0270 |
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