Onshore Global Business Services Centers on the Rise in Europe | Market Insights™
onshore global business services centers
onshore global business services centers
Common issues relate to: rate cards, sub-par operational metrics, inflation and FOREX, suboptimal shoring, and misaligned service levels
As enterprises shift their focus from pure cost savings to improved customer service, the CCO delivery mix has been shifted to a balanced onshore/offshore model
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While India remains the preferred life sciences IT delivery location, service providers are developing onshore and nearshore capabilities to leverage an optimum location mix
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Key global services location opportunities for 2016
Onshore locations gaining favor among service providers as service complexity increases, clients demand onshore delivery, data security regulations increase, and newer tier-2 locations in onshore geographies mature
A TCO analysis incorporates both direct and indirect costs, resulting in comprehensive insight into actual expenditures
3 indicators of the increasing preference for onshoring in contact center outsourcing
United States Domestic Sourcing Delivery Center Location Tiers
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