GIC IT Tlnt Ind - attrition

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High retention is based on strong brand positioning, work environment, and compensation policies

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GIC IT Tlnt Ind - in-out tlnt

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GICs hire the majority of their talent from service providers; however, they lose the majority of their talent to other GICs and domestic companies

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GIC IT Tlnt Ind - fnctl del shfting

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ADM is the most common IT function delivered through Global In-house Centers (GICs), but its share has been declining in recent years

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Monday, May 2, 2016 | 2 p.m. EST

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Peter Bendor-Samuel, Founder and CEO, Everest Group will be a featured panelist on this CFO-hosted webinar.

CFOs know that investing in technology is imperative to remaining competitive as a business today. Equally crucial, however, is investing in your IT department. In addition to being willing to provide your IT department with the necessary budget to run effectively, CFOs should be doing everything in their power to forge strategic partnerships with IT executives. IT leaders have valuable insights into the future of business that CFOs are wise to use. IT leaders can also help steer technology investments in the right direction to ensure their organizations employ the the best tools to foster growth.

This Webcast will discuss the benefits of forming and strengthening a strategic partnership between finance and IT, including:

  • The importance of a strong, collaborative IT function;
  • How to find (and cultivate) the right IT talent to support your organization’s strategic goals;
  • The relationship between IT spending and growth — and how to make sure your IT dollars achieve the ROI you’re looking for; and
  • The benefits of a close CFO-IT relationship, including how to start incorporating your CIO into the bigger picture of your organization.

Panelists:

  • Peter Bendor-Samuel, Founder and CEO, Everest Group
  • Bruce Myers, Managing Director, AlixPartners
  • Mark Peacock, IT Transformation Practice Leader and Principal,
    The Hackett Group

Learn more and register to attend

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CIOs need to make sure IT metrics align with business users’ expectations.

Once your IT organization aligns with business users’ needs and commits to the journey of achieving those business objectives, you can then determine how to do that. After determining your strategy, you’ll then establish metrics to measure IT’s performance. As Winston Churchill advised, “However beautiful the strategy, you should occasionally look at the results.” But if yours is like most organizations, the probability is high that your metrics will measure the wrong things.

The CIO community invented service levels to measure performance. And for the last 20 years, organizations systematically established IT metrics and implemented the disciplines that reflect the promises IT made to the organization. Good intentions, but here’s the problem: Almost all IT service levels or metrics measure the performance of functional disciplines.

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