Business Process Services and Recession: Key Trends | Market Insights
Business Process Services and Recession
Business Process Services and Recession
The Global Services Market: Breakdowns by Function and Sourcing Model
One-third (or half a million) of the existing India BPS workforce may need to be replaced by 2021
The overall impact of digital on the BPM growth curve will be negative initially, driven by RPA. As other components mature and become pervasive, the tide will turn, and its impact will be positive.
The amount and timing of impact of next-generation technology levers on service providers varies by BPM segment; while some will be immediate and net negative, others can provide new growth opportunities
Market Insights™
Next-generation technology (digital) levers will have significantly higher impact than traditional levers for Business Process Services (BPS), but varying maturity and time-to-fruition for emerging technologies require calibrated focus
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