Multi-country BAO deal signings saw a sharp increase between 2011 and 2013
The Benefits Administration Outsourcing (BAO) market grew at 6% from 2012-13; within BAO, the H&W administration market grew at a much faster rate, albeit on a lower base, versus the pensions administration market
In H&W, the upper-end of the mid-market saw increased adoption in 2012-2013; in pensions, mid-market formed ~60% of the deal activity in 2012-2013
Several second-generation buyers switched service providers in 2013, causing significant churn in the BAO market; this infographic explains why
More than 60% of BAO deals have an offshoring component
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