Accelerate your impact
Accelerate your impact
What measures do organizations use to determine the impact of their IT, business services, and shared services functions? Two of the most prominent: achievement of strategic business objectives and increased value
Talent is becoming a critical component and differentiator for GICs as enterprises embark upon their digital journeys. How are GICs stepping up to address the need to transform and create future-proof talent management models? This analysis will look at how GICs can identify, develop, and retain skills critical for future service delivery, including best practices for building agile delivery teams and enabling talent management processes, how to create the right employee experience for the future, and how the GIC can maximize the ROI on talent investments.
Can a robot replace a human? In some cases, absolutely yes. And many pundits suggest we are just beginning. But where does the hype diverge from reality?
The rise of next-generation technologies, such as mobility, analytics, cloud, automation, and other enabling technologies, offers GICs a unique opportunity to drive their enterprises’ digital agendas.
Your IT organization must be ready to reinvent the enterprise through digital technology that dramatically alters their customers’ experience and their business processes. To do so requires first a reinvention of the IT organization itself.
Our Pinnacle Model research identifies and details what the best, or Pinnacle, enterprises are doing to achieve outstanding outcomes.
Can GICs leverage analytics to drive business growth for their enterprises? Short answer: yes! Some GICs have shown – by becoming Centers of Excellence – that they can have significant impact. But how can GICs build these capabilities? And what can they realistically achieve? This Pinnacle Model assessment will answer:
– How are GICs driving impact through analytics, and how are they measuring impact?
– Which operating and organizational models are most successful?
– How are GICs building the right talent and technology capabilities to become analytics COEs?
Digitally-driven CX strategies seek more impactful engagement with customers via their contact centers. Smart utilization of a contact center outsourcing (CCO) model can accelerate the path to achieving industry-leading customer experiences. How do leading CX enterprises approach their CCO engagements to achieve these outcomes?
As enterprises rotate more of their business to digital models, leverage data more aggressively than before, and create more intimate engagements with customers, the security threat has moved from an IT issue to a board-level imperative to protect the firm.
Our Pinnacle Model analyses help organizations gain deep insights into where they are on the path to realizing strategic objectives and increasing holistic value.
By detailing what the best – Pinnacle Enterprises™ – are doing, these performance studies help you define and customize a journey from your current position to where you want to go. The insights that you’ll gain will help you:
Our Pinnacle Model analyses go far beyond dots plotted on a chart. We understand and believe that executives need relevant context to make informed decisions that result in short- and long-term success.
In our analysis of input from executives from leading Fortune 1000 companies, we compare outcomes to associated capabilities – detailing implications, priorities, and trade-offs.
Our Pinnacle Model analyses, which include standard and customized versions:
Talent Strategy in GICs
Global In-house Centers (GICs) have evolved as powerful value creators, driving innovation and catalyzing their parent enterprises’ priorities. Rapid advancement enterprises’ digital agenda is transforming the GIC delivery and operating model
Enterprise Digital Adoption
Implementing a digital strategy is important to stay competitive in today’s market, but many organizations do not have a well-defined, cross-enterprise digital investment strategy; our analysis explains the key investment areas
Enterprise RPA Adoption
While Robotic Process Automation (RPA) adoption is still new to many, some enterprises have developed a combination of differentiated capabilities that has produced superior outcomes; this analysis describes the essential capability areas for RPA
Digital Maturity in GICs
As Global In-house Centers (GICs) face increasing cost and margin pressures, digital leverage is vital to their ability to thrive and drive value in their organizations; this research reveals the essential capability differentiators for leading digital GICs
All Pinnacle Model™ Analyses
Understanding how an organization’s IT, business services, and shared services achieve strategic business objectives and increase value is key to accelerating their impact; our Pinnacle Model™ analyses offer insights into what the best-performing companies do