PEAK Matrix™

Everest Group’s PEAK Matrix™ is the most trusted and fact-based analysis of service provider capabilities, covering over 50 different market segments each year

the most trusted source for assessing service provider capabilities

Introduction to the PEAK Matrix™

Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix™ provides an objective, data-driven comparative assessment of third-party outsourcing service providers specific to a market segment (function, process, industry vertical). Buyers of global services rely on the Everest Group PEAK Matrix to gain segment-specific insights to identify and evaluate service providers based on in-depth assessment of delivery capabilities and success in the market place. The PEAK Matrix is supplemented with service provider specific details to provide up-to-date information and intelligence and enable assessment of relative strengths and key gaps of each provider

Note: While the PEAK Matrix provides a useful starting point, Everest Group recommends that each buyer considers its unique situation and requirements and matches them against the capabilities of service providers accordingly.

Peak Matrix Reports

PEAK Matrix Reports

Our landmark analysis that is trusted by leading organizations around the globe. Each report covers leading, enterprise service providers (typically 15-20). These reports are available within a subscription service or by purchasing online

 

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Peak Matrix Reports

PEAK Matrix Previews

A complimentary glimpse into the findings of our more detailed analysis is available for over 50 market segments each year. Includes the full matrix and scores by dimension (excludes the underlying data and analysis)

 

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How to Interpret the PEAK Matrix

The PEAK Matrix classifies service providers into Leaders, Major Contenders and Aspirants.

Service providers are positioned on the PEAK Matrix based on two key dimensions:

  • Market success, which is based upon a combination of Revenue/Annual Contract Value (ACV) /number of contracts, growth, and similar data specific to a market segment (function, process, industry vertical).
  • Delivery capability, which is measured by the ability to deliver services successfully along the sub-dimensions of scale, scope, enabling capabilities, delivery footprint, and buyer satisfaction, as relevant to the specific market segment.

In addition to the classifications of Leaders, Major Contenders, and Aspirants, the PEAK Matrix also designates eligible service providers with Star Performers status. Everest Group selects Star Performers based on the service providers’ relative year-on-year movement on the Everest Group PEAK Matrix.

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Markets Covered

The PEAK Matrix is available for multiple research areas across IT and BPO domains. Examples of the market segments covered under the PEAK Matrix include:

  • Applications and Digital Services
  • Banking, Financial Services, and Insurance BPO and ITO (sub-markets)
  • Benefits Administration Outsourcing
  • Contact Center Outsourcing
  • Finance & Accounting Outsourcing
  • Healthcare BPO and ITO (sub-markets)
  • Independent Testing Outsourcing
  • Procurement Outsourcing
  • Recruitment Process Outsourcing (RPO)
  • Workplace Services
  • Many others!

Citation Policy

Service Providers interested in citing results of the PEAK Matrix are required to do so consistent with our Citation Policy.

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