Information Technology Services (ITS)

Our fact-based data and insights analyze and assess market trends and topical issues, service provider capabilities, and solution characteristics across specific information technology (IT) landscapes

Computer Hardware

Our Information Technology Services Coverage

Covering all major functions in information technology services, we offer a unique depth and breadth of coverage and analysis. The impact of cloud, mobility, automation, and changing user expectations are critical for capturing more value from information technology services

From our published reports to custom decision support, we are able to support our clients in the manner which meets their needs. Explore our functional expertise in information technology services:

Cloud & Infrastructure

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Digital Services

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Application Services

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Industry – Specific Technology Services

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Working with our clients to help them make better decisions on their strategic global services

Our Philosophy

We work with our clients to help them make better decisions on their strategic global services questions. We do this by providing a 360° view and rigorous, fact-based insight on each market through a combination of data and expertise

Everest Group's unrivaled analysis and our flexible way of serving clients is a powerful differentiator

Our Reputation

Clients tell us that our quality of analysis is unrivaled and our flexible way of serving clients is a powerful differentiator. We have been able to extend this reputation into many services markets such as data center, testing, SaaS, end-user devices, and digital

The Everest Group Difference

Information Technology Services

Abhishek Singh

Practice Director

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Common Questions We Help Clients Address

  • What are the major developments and innovations in the market and how do they impact me?
  • What are the opportunities for me to increase my use of global services?
  • How are technologies impacting service delivery and associated benefits?
  • Which locations are best for supporting service delivery?
  • How should I optimize the economic model – resourcing, pricing, etc.?
  • How does my approach compare to those of my peers?

Recent-Research Recent Information Technology Services Reports

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Cracking the IT Innovation Code

Innovation in application services is an abstract concept. Due to multiplicity of buzzwords, methodologies, and technology platforms, every other enterprise or service [...]
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Rise of Automation in P&C Insurance

The global business environment is changing; with emphasis on cost optimization, better customer experience, faster and error-free processing, and perfect regulator[...]
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Exploring GICs in the Life Sciences Industry

Given the need for improved efficiency and quicker time-to-market, IT outsourcing landscape of life sciences companies is set to change. Many firms are alr[...]
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Customer (Dis)Satisfaction: Why Are Enterprises Unhappy with Their Service Providers?

Insights from our research reveal that almost 50% of the enterprises are dissatisfied with their service providers[...]
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