Functional Expertise

No one matches the breadth and depth of our coverage in all major areas of information technology and business process services

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Business Process Services

Our fact-based data and insights analyze and assess market trends and topical issues, service provider capabilities, and solution characteristics across specific Business Process Outsourcing (BPO) landscapes

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Contact Center

Our Contact Center research helps organizations optimize global Contact Center operations by delivering high value insights on outsourcing relationships and shared services

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Finance & Accounting

Our Finance and Accounting (F&A) research helps organizations optimize global F&A operations by delivering high value insights on outsourcing relationships, shared services, locations, talent, pricing, and peer benchmarks

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Human Resources

Our Human Resources (HR) research helps organizations optimize global HR operations by delivering high-value insights across payroll, benefits administration, learning, HRIS, recruiting, staffing, and more

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Procurement

Our Procurement research helps organizations optimize their global procurement operations by providing comprehensive insights into their non-core spend (direct and indirect) across the Source-to-Pay (S2P) cycle

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Industry-specific Processes

Our industry-specific Business Process Outsourcing (BPO) research offers focused insights covering Banking, Financial Services & Insurance (BFSI) and Healthcare & Life Sciences

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Information Technology Services

Our Information Technology Services (ITS) research focuses on current and anticipated trends in present-day and next-generation global IT services across geographies, sectors, and locations

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digital, automation, ai, bots

Cloud & Infrastructure

Our Cloud and Infrastructure services research empowers enterprises to evolve their IT operations in an era of relentless technology disruption

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Application & Digital

Our industry-leading research on Application and Digital services helps enterprises optimize value from their IT applications and embrace digitization of key business functions

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Industry-Specific Technology Services

Everest Group’s industry-specific Information Technology Outsourcing (ITO) research offers focused insights covering Banking, Financial Services & Insurance (BFSI), as well as Healthcare & Life Sciences

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The Everest Group Difference

Business Process Services

Megan Weis

Vice President

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Information Technology Services

Abhishek Singh

Practice Director

Contact Abhishek

Analyst Spotlight

Rajesh Ranjan

Rajesh Ranjan

Partner

Rajesh leads Everest Group’s overall BPS syndicated and custom advisory services. He assists clients on topics related to market opportunity assessment, strategic engagement reviews, and next generation business process services issues.

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katrina menzigian

Katrina Menzigian

Vice President

Katrina is responsible for offering Everest Group’s point of view on critical developments within the global services industry to strengthen and expand dialogue within the marketplace.

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Chirajeet Sengupta

Chirajeet Sengupta

Vice President

Chirajeet leads Everest Group’s Cloud & Infrastructure Services and Applications & Digital Services subscription offerings. He and his team assist clients on topics related to cloud, infrastructure, digital, and horizontal application services.

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Recent-Research Recent Functional Research

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Big Data and Analytics Services in Global Insurance – Service Provider Landscape with PEAK Matrix™ Assessment 2016

Enterprises in the insurance industry are reviewing their business strategies in [...]
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Big Data & Analytics Services in Insurance PEAK Matrix - 2016 - Global PEAK Preview

Everest Group's fact-based PEAK Matrix™ assessment is the most trusted analysis of service provider capabilit[...]
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The Impact of Technology on HR GICs – A Call to Action

Many of the disruptive technologies we are witnessing today, both in HR and the broader business process services world, have the potential to [...]
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Managed Service Provider (MSP) – Service Provider Landscape with PEAK Matrix™ Assessment 2016 – Europe

The MSP market in Europe grew by annualized rate of 16% in 2015. Apart from the relatively[...]
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