Functional Expertise
No one matches the breadth and depth of our coverage in all major areas of information technology and business process services
No one matches the breadth and depth of our coverage in all major areas of information technology and business process services
Our fact-based data and insights analyze and assess market trends and topical issues, service provider capabilities, and solution characteristics across specific Business Process Outsourcing (BPO) landscapes.
Covering all major functions in BPS and BPO, we offer a unique depth and breadth of analysis to help you capture value from the impacts of analytics, digital transformation, and changing technology models.
Our CXM research (including Contact Center) helps organizations optimize their strategies around digital contact centers, contact center outsourcing (CCO), and evolving CX issues
Our Finance and Accounting (F&A) research helps organizations optimize global F&A operations by delivering high value insights on outsourcing relationships, shared services, locations, talent, pricing, and peer benchmarks
Our Human Resources research helps organizations optimize global HR operations by delivering high-value insights across payroll, benefits administration, learning, HRIS, recruiting, staffing, and more
Our Procurement research helps organizations optimize their global procurement operations by providing comprehensive insights into their non-core spend (direct and indirect) across the Source-to-Pay (S2P) cycle
Our industry-specific Business Process Outsourcing (BPO) research offers focused insights covering Banking & Financial Services, Insurance, and Healthcare & Life Sciences
Our Information Technology Services (ITS) research focuses on current and anticipated trends in present-day and next-generation global IT services across geographies, sectors, and locations.
Covering all major functions in information technology services, we offer a unique depth and breadth of coverage and analysis. The impact of cloud, mobility, automation, and changing user expectations are critical for capturing more value from information technology services
Our Cloud and Infrastructure services research empowers enterprises to evolve their IT operations in an era of relentless technology disruption
Our research analyzes next generation themes such as design, digital transformation, Internet of Things, enterprise analytics, SaaS, DevOps, and mobility
Our industry-leading research analyzes the latest trends in application services – application development, modernization, rationalization, testing services, ERP implementation and maintenance
Everest Group’s industry-specific Information Technology Outsourcing (ITO) research offers focused insights covering Banking, Financial Services & Insurance (BFSI), as well as Healthcare & Life Sciences
Our research analyzes the latest trends in technology vendors’ platform offerings and related IT services. Platforms include – but are not limited to – CRM, ERP, HCM, digital platforms, data platforms, and associated services such as consulting, implementation, and management, all to help enterprises leverage the right technology with the right service partner
Our Engineering Services research examines relevant issues for market stakeholders, technology trends, and demand themes for innovation and provides fact-based analysis to aid strategic decision making.
We offer unique depth and breadth of coverage and analysis of all major functions in engineering services, addressing the impact of changing business models, digital transformation, and evolving user expectations.
Rajesh leads Everest Group’s overall BPS syndicated and custom advisory services. He assists clients on topics related to market opportunity assessment, strategic engagement reviews, and next generation business process services issues.
LEARN MOREShirley is responsible for offering Everest Group’s point of view on critical developments within the global services industry. She supports outsourcing and vendor management leaders in making better strategic decisions.
LEARN MOREChirajeet leads Everest Group’s Cloud & Infrastructure Services and Applications Services, and Digital Services research offerings. He and his team assist clients on topics related to cloud, infrastructure, digital, and horizontal application services.
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