Functional Expertise

No one matches the breadth and depth of our coverage in all major areas of information technology and business process services

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Business Process Services

 

Our fact-based data and insights analyze and assess market trends and topical issues, service provider capabilities, and solution characteristics across specific Business Process Outsourcing (BPO) landscapes

 

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Contact Center

Our Contact Center research helps organizations optimize global Contact Center operations by delivering high value insights on outsourcing relationships and shared services

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Finance & Accounting

Our Finance and Accounting (F&A) research helps organizations optimize global F&A operations by delivering high value insights on outsourcing relationships, shared services, locations, talent, pricing, and peer benchmarks

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Human Resources

Our Human Resources (HR) research helps organizations optimize global HR operations by delivering high-value insights across payroll, benefits administration, learning, HRIS, recruiting, staffing, and more

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Procurement

Our Procurement research helps organizations optimize their global procurement operations by providing comprehensive insights into their non-core spend (direct and indirect) across the Source-to-Pay (S2P) cycle

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Industry-specific Processes

Our industry-specific Business Process Outsourcing (BPO) research offers focused insights covering Banking & Financial Services, Insurance, and Healthcare & Life Sciences

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Information Technology Services

 

Our Information Technology Services (ITS) research focuses on current and anticipated trends in present-day and next-generation global IT services across geographies, sectors, and locations

 

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Cloud & Infrastructure

Our Cloud and Infrastructure services research empowers enterprises to evolve their IT operations in an era of relentless technology disruption

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Digital Services

Our research analyzes next generation themes such as design, digital transformation, Internet of Things, enterprise analytics, SaaS, DevOps, and mobility

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Application Services

Our industry-leading research analyzes the latest trends in application services – application development, modernization, rationalization, testing services, ERP implementation and maintenance

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Industry-Specific Technology Services

Everest Group’s industry-specific Information Technology Outsourcing (ITO) research offers focused insights covering Banking, Financial Services & Insurance (BFSI), as well as Healthcare & Life Sciences

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The Everest Group Difference

Business Process Services

Megan Weis

Vice President

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Information Technology Services

Abhishek Singh

Practice Director

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Analyst Spotlight

Rajesh Ranjan

Rajesh Ranjan

Partner

Rajesh leads Everest Group’s overall BPS syndicated and custom advisory services. He assists clients on topics related to market opportunity assessment, strategic engagement reviews, and next generation business process services issues.

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katrina menzigian

Katrina Menzigian

Vice President

Katrina is responsible for offering Everest Group’s point of view on critical developments within the global services industry to strengthen and expand dialogue within the marketplace.

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Chirajeet Sengupta

Chirajeet Sengupta

Vice President

Chirajeet leads Everest Group’s Cloud & Infrastructure Services and Applications & Digital Services subscription offerings. He and his team assist clients on topics related to cloud, infrastructure, digital, and horizontal application services.

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Recent-Research Recent Functional Research

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Beware of the Digital Dip

While most enterprises are running digital initiatives at varying levels of scale and maturity, not all digital projects succeed. Everest Group research suggests that more th[...]
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RPO 3.0 – Paradigm Shift in RPO Value Proposition

The world is changing. A prolonged period of slow growth, followed by the shift in economic power from the west to the east, is bringing about one o[...]
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Internet of Things (IoT) in Medical Devices

The world has been flooded with connected devices, and this trend is here to stay. The advancement in the semiconductor industry, especially the development[...]
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Supply Chain Management (SCM) – Service Provider Landscape with PEAK Matrix™ Assessment 2017

Increasing complexity in supply chain and global cost pressures are driving buyers to look for service [...]
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