Functional Expertise

No one matches the breadth and depth of our coverage in all major areas of information technology and business process services

Functional Expertise from Experttise
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Business Process Services

 

Our fact-based data and insights analyze and assess market trends and topical issues, service provider capabilities, and solution characteristics across specific Business Process Outsourcing (BPO) landscapes.

Covering all major functions in BPS and BPO, we offer a unique depth and breadth of  analysis to help you capture value from the impacts of analytics, digital transformation, and changing technology models.

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Customer Experience Management (CXM)

Our CXM research (including Contact Center) helps organizations optimize their strategies around digital contact centers, contact center outsourcing (CCO), and evolving CX issues

 

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Finance & Accounting

Our Finance and Accounting (F&A) research helps organizations optimize global F&A operations by delivering high value insights on outsourcing relationships, shared services, locations, talent, pricing, and peer benchmarks

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Human Resources

Our Human Resources (HR) research helps organizations optimize global HR operations by delivering high-value insights across payroll, benefits administration, learning, HRIS, recruiting, staffing, and more

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Procurement

Our Procurement research helps organizations optimize their global procurement operations by providing comprehensive insights into their non-core spend (direct and indirect) across the Source-to-Pay (S2P) cycle

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Industry-specific Processes

Our industry-specific Business Process Outsourcing (BPO) research offers focused insights covering Banking & Financial Services, Insurance, and Healthcare & Life Sciences

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Information Technology Services

 

Our Information Technology Services (ITS) research focuses on current and anticipated trends in present-day and next-generation global IT services across geographies, sectors, and locations.

Covering all major functions in information technology services, we offer a unique depth and breadth of coverage and analysis. The impact of cloud, mobility, automation, and changing user expectations are critical for capturing more value from information technology services

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Cloud & Infrastructure

Our Cloud and Infrastructure services research empowers enterprises to evolve their IT operations in an era of relentless technology disruption

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Digital Services

Our research analyzes next generation themes such as design, digital transformation, Internet of Things, enterprise analytics, SaaS, DevOps, and mobility

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Application Services

Our industry-leading research analyzes the latest trends in application services – application development, modernization, rationalization, testing services, ERP implementation and maintenance

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Industry-Specific Technology Services

Everest Group’s industry-specific Information Technology Outsourcing (ITO) research offers focused insights covering Banking, Financial Services & Insurance (BFSI), as well as Healthcare & Life Sciences

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Enterprise Platform Services

Our research analyzes the latest trends in technology vendors’ platform offerings and related IT services. Platforms include – but are not limited to – CRM, ERP, HCM, digital platforms, data platforms, and associated services such as consulting, implementation, and management, all to help enterprises leverage the right technology with the right service partner

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Engineering Services

 

Our Engineering Services research examines relevant issues for market stakeholders, technology trends, and demand themes for innovation and provides fact-based analysis to aid strategic decision making.

We offer unique depth and breadth of coverage and analysis of all major functions in engineering services, addressing the impact of changing business models, digital transformation, and evolving user expectations.

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The Everest Group Difference

Information Technology Services

Abhishek Singh

Vice President

Contact Abhishek

Business Process Services

Rajesh Ranjan

Partner

Contact Rajesh

Common Questions We Help Clients Address

Business Process Services

  • What are the major developments and innovations in the market and how do they impact me?
  • What are the opportunities for me to increase my use of global services?
  • How are technologies impacting service delivery and associated benefits?
  • Which locations are best for supporting service delivery?
  • How should I optimize the economic model – resourcing, pricing, etc.?
  • How does my approach compare to those of my peers?

Information Technology Services

  • What are the major developments and innovations in the market and how do they impact me?
  • What are the opportunities for me to increase my use of global services?
  • How are technologies impacting service delivery and associated benefits?
  • Which locations are best for supporting service delivery?
  • How should I optimize the economic model – resourcing, pricing, etc.?
  • How does my approach compare to those of my peers?

Analyst Spotlight

Rajesh Ranjan

Partner

Rajesh leads Everest Group’s overall BPS syndicated and custom advisory services. He assists clients on topics related to market opportunity assessment, strategic engagement reviews, and next generation business process services issues.

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Shirley Hung

Vice President

Shirley is responsible for offering Everest Group’s point of view on critical developments within the global services industry. She supports outsourcing and vendor management leaders in making better strategic decisions.

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Chirajeet Sengupta

Partner

Chirajeet leads Everest Group’s Cloud & Infrastructure Services and Applications Services , and Digital Services research offerings. He and his team assist clients on topics related to cloud, infrastructure, digital, and horizontal application services.

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Recent research from Everest Group Recent Functional Research

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Recruitment Process Outsourcing (RPO) Annual Report 2019: Steering 3D Growth on the Tides of Talent Shortage

The RPO market is one of the fastest growing outsourcing markets in the world today, clocki[...]
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Banking BPS – Annual Deal Trends Report 2019

Globally, banks continue to face diverse challenges – rising regulatory costs, decreasing revenue, low customer satisfaction, and stiff competition fro[...]
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Webinar Deck: The Latest Trends in IT Services – Four Prescriptions to Make Digital Real

On August 7, Everest Group hosted a webinar titled, “The Latest Trends in IT Services – Four Prescription[...]
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Non-life Insurance Third Party Administrator (TPA) Landscape with Services PEAK Matrix™ Assessment 2019

With low margins and scarce opportunities for organic growth, TPA marketplace has started to a[...]
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