Location Optimization

Service delivery location strategy is a combination of the starting footprint and the go-forward intrinsic talent market – we help clients navigate the trade-offs

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Location Optimization Capabilities

Over the last decade, the number of credible offshore locations has increased from 25 to over 175 – combined with the hundreds of onshore destinations, the range of possibilities and associated benefits and risks is immense. Everest Group’s Location Optimization research offerings help you understand how to extract maximum value and mitigate risks

Everest Group’s Location Optimization research assists global sourcing stakeholders in navigating the complex onshore and offshore locations landscape. We assist leading companies on a wide spectrum of location strategy issues:

  • Shortlisting and due diligence for a particular process/function
  • Skills availability and scalability
  • Workforce preferences
  • Arbitrage sustainability
  • Portfolio risk assessment and optimization

Our comprehensive suite of offerings helps stakeholders become informed and aligned, and make strategic location decisions.

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Our Location Optimization Offerings

  • Location information: Databases providing in-depth coverage of 200+ locations across four key dimensions: labor pool, operating cost, market activity, and language capabilities. This information is available in two formats:
    • Standard Location Database: market activity, operating cost, wage inflation, and attrition in 23 offshore locations –this is a standard tool as a part of our Market Vista™ offering
    • Advanced Locations Tool: customized per client requirements, including select cities, function-specific details, and labor pool data
  • Location monitoring services: Track more than 50 risk parameters across each of the 200+ global services locations using Everest Group’s proprietary risk monitoring tool, Advanced Locations Tracker. The tool has built-in functionality to synthesize views across risk factors and cities via a risk assessment dashboard.
  • Custom engagements: Extensive expertise from 150+ custom projects. Tailored to meet each client’s unique requirements, within three categories:
    • Thematic assessments: Includes a wide range of topics, such as a location’s language capabilities domain and workforce preferences, to determine attractiveness and sustainability
    • Location prioritization, shortlisting, and due-diligence: Provides a relative comparison of different locations per a risk-reward framework and addresses high-touch issues and services such as comparisons of specific sites within a city and facilitation of on-ground location due diligence visits for client stakeholders
    • Location portfolio assessment: Detailed analyses to determine the overall sustainability of a service delivery portfolio, including strategies related to placement of processes and functions across locations and business continuity planning requirements.

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Recent-Research Recent Locations Insider™ Reports

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Talent Model and Location Hotspots for Service Delivery Automation (SDA) Center of Excellence (CoE)

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Reimagining Location Strategy Due to Increasing Agile/DevOps Adoption

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Impact Of Brexit On The UK Contact Center Market – The Only Thing Certain Is Uncertainty

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Emergence of Western Europe for Centralized Global Service Delivery to Europe

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