Peer Intelligence

Organizations face many uncertain decisions and can often learn from the approaches of others. With our unparalleled datasets, extensive market access, and analytical capabilities we help organizations avoid mistakes

Domain expertise in pricing, locations, GICs and service delivery technologies

Peer Intelligence Capabilities

To remain competitive in today’s fast changing and dynamic environment, companies must have fact-based market intelligence to make informed decisions, effectively shape their long-term thinking, and support strategic planning. Everest Group’s Peer Intelligence research offering provides fact-based intelligence on peer activity to help orient, strengthen, and reinforce decision-making, minimize risk, and justify near-term recommendations

We Define a company’s peer group at three different levels:

  • Sector: Broad-based aggregation of companies, typically in multiple industries (for example, banking, financial services, and insurance), and often entailing distinct products, services, and business characteristics
  • Industry: Aggregation based on similar products, services, business characteristics, and inherent capabilities. May contain multiple lines of business specific to each industry (for example, capital markets, retail banking)
  • Line of Business: Company specific business segmentation to drive focus and specialization

Enterprises and service providers interested in tracking, deriving insights from, and developing perspectives on key developments in their industry industries and/or peer group companies benefit from our Peer Intelligence services. Our comprehensive suite of offerings help stakeholders become informed and aligned, and make strategic decisions via market intelligence, industry insights, and peer group activity.

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The Everest Group Difference

Global Sourcing

Aditya Verma

Practice Director

Contact Aditya

Our Peer Intelligence Offerings

Sector / Industry Tracking Reports

Research reports containing detailed analyses of sourcing-related developments across a given sector/industry. They provide sector-specific data and insights on transaction activity, Global In-house Center developments, service provider market share, and details on key outsourcing transactions.

Industry Studies

Periodic reports on a specific industry such as pharmaceuticals, or theme, for example, a particular sourcing location, that provide insights on drivers for outsourcing and offshoring, data on sourcing transaction activity, information on current levels of penetration and potential, perspectives on global sourcing adoption, and insights into the service provider landscape.

Custom Engagements

These research initiatives address a client’s unique, specific requirements and business issues. Typical themes covered in these client-customized studies include:

  1. Functional strategies/Location strategies
  2. Delivery model strategies
  3. Strategy case studies: Detailed examples of various scenarios of offshore scale, scope, and penetration, along with ”so-what” analyses

Recent-Research Recent Reports

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Life and Pensions Insurance BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017

The global L&P insurance BPO market continues to show steady growth, both in terms of revenue and[...]
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How Good are CCO Providers in Providing Digital Customer Experience – Buyers’ Perspective

The contact center outsourcing industry has been making a gradual shift from arbitrage-first to digital-[...]
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Life and Pensions Insurance BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017 - PEAK Matrix Preview

Everest Group's fact-based PEAK Matrix™ assessment is the most trusted an[...]
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Digital Expectations of Buyers Transforming the Service Provider Landscape – Insurance AO PEAK Matrix™ Assessment 2017 and Profiles Compendium

The insurance sector is operating in an increasingly [...]
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