Domain Expertise

Our functional and industry expertise is combined with deep domain knowledge in pricing, locations, Global In-house Centers, and service delivery technologies

Functional and industry expertise combined with deep domain knowledge in pricing, locations, and service delivery technologies
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Our Domain Expertise

We have a robust set of domain capabilities that anchor our functional and industry expertise. These address a range of global services issues from locations to sourcing models to economic models

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Global Services Trends

As the leading source of information on global services, we offer an unrivaled view of industry trends and opportunities to optimize strategies.

 

 

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Everest Group helps you benchmark global services

Benchmarking

Our industry-leading analysis can help you benchmark services–prices for outsourced services, contracts and service levels, global delivery models and more.

 

 

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GIC

Global In-house Centers (GICs)

In-house delivery centers are a critical component of the global services market. We offer the leading insight on GICs (formerly known as captives) to help them deliver greater value and mature their model

 

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Service delivery locations

Service Delivery Locations

Whether you are seeking to set-up a delivery center or evaluate your current service delivery footprint of centers, we provide the data and expertise to help you make an informed investment decision.

 

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Fact-based intelligence on peer activity

Peer Intelligence

Learning from the experiences and approaches of other organizations can help avoid costly mistakes and uncover new opportunities. Our peer intelligence capabilities help you validate and improve your strategies.

 

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Service Optimization Technologies

Service Optimization Technologies

Our research helps organizations improve their services by adopting the latest impactful technologies, including analyses on robotic process automation and service delivery automation.

 

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Custom decision support

Service Provider Capabilities

Our research and expertise provides valuable insights and can be customized to select and build relationships with the right portfolio of service providers to meet your enterprise’s needs

 

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Other Expertise

Other Offerings

Additional offerings include Account Intelligence, Transaction Intelligence and Global Risk Radar

 

 

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The Everest Group Difference

Global Sourcing

Salil Dani

Vice President

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Analyst Spotlight

Sarah Burnett

Sarah Burnett

Vice President, Research (Europe)

Sarah serves European clients across Everest Group’s research areas and leads its Service Optimization Technologies (SOT) offering globally. She assists clients on topics related to European sourcing market and trends, as well as Service Delivery Automation – RPA and cognitive technologies.

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Sakshi Garg

Sakshi Garg

Practice Director, Global Sourcing

Sakshi Garg leads Everest Group’s Global Sourcing offering. She assists clients on topics related to location optimization, sourcing model benchmarking, and Global In-house Center (GIC)-related research.

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katrina-menzigian

Katrina Menzigian

Vice President

leads the firm’s research practices on Contact Center Outsourcing and Customer Experience Services, Finance and Accounting Outsourcing, and Procurement Outsourcing services. She also leads Everest Group’s Research Relations program.

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Recent-Research Recent Domain Research

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Is Amazon’s HQ2 Strategy Viable? Our Take

On September 7, Amazon announced its intent to establish a second headquarters in North America – one that it states will be an equal to Seattle and that [...]
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What is the True Maturity of the Indian Contact Center Market?

The Indian contact center industry has witnessed a slow growth over the past decade. Companies have either repatriated work or have moved[...]
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“Next-wave” Location Profile – Belfast, Northern Ireland

Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities[...]
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Changing the Contact Center Delivery Model to Target Customer Experience

In this digital era, enterprises are expecting contact centers to drive strategic initiatives that impact business outcomes, an[...]
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