Domain Expertise

Our functional and industry expertise is combined with deep domain knowledge in pricing, locations, Global In-house Centers, and service delivery technologies

Functional and industry expertise combined with deep domain knowledge in pricing, locations, and service delivery technologies

Our Domain Expertise

We have a robust set of domain capabilities that anchor our functional and industry expertise. These address a range of global services issues from locations to sourcing models to economic models

Service industry trends

Global Services Trends

As the leading source of information on global services, we offer an unrivaled view of industry trends and opportunities to optimize strategies.




Everest Group helps you benchmark global services


Our industry-leading analysis can help you benchmark services–prices for outsourced services, contracts and service levels, global delivery models and more.





Global In-house Centers (GICs)

In-house delivery centers are a critical component of the global services market. We offer the leading insight on GICs (formerly known as captives) to help them deliver greater value and mature their model



Service delivery locations

Service Delivery Locations

Whether you are seeking to set-up a delivery center or evaluate your current service delivery footprint of centers, we provide the data and expertise to help you make an informed investment decision.



Fact-based intelligence on peer activity

Peer Intelligence

Learning from the experiences and approaches of other organizations can help avoid costly mistakes and uncover new opportunities. Our peer intelligence capabilities help you validate and improve your strategies.



Service Optimization Technologies

Service Optimization Technologies

Our research helps organizations improve their services by adopting the latest impactful technologies, including analyses on robotic process automation and service delivery automation.



Custom decision support

Service Provider Capabilities

Our research and expertise provides valuable insights and can be customized to select and build relationships with the right portfolio of service providers to meet your enterprise’s needs



Other Expertise

Other Offerings

Additional offerings include Account Intelligence, Transaction Intelligence and Global Risk Radar




The Everest Group Difference

Global Sourcing

Salil Dani

Vice President

Contact Salil

Analyst Spotlight

Sarah Burnett

Sarah Burnett

Vice President, Research (Europe)

Sarah serves European clients across Everest Group’s research areas and leads its Service Optimization Technologies (SOT) offering globally. She assists clients on topics related to European sourcing market and trends, as well as Service Delivery Automation – RPA and cognitive technologies.

sakshi garg

Sakshi Garg

Practice Director, Global Sourcing

Sakshi Garg leads Everest Group’s Global Sourcing offering. She assists clients on topics related to location optimization, sourcing model benchmarking, and Global In-house Center (GIC)-related research.

sarthak brahma

Sarthak Brahma

Vice President

Sarthak leads the pricing team in assisting clients with their decisions on outsourcing spend management. He helps companies with portfolio rationalization; supplier bid evaluation; pricing and contracts benchmarking; market-entry pricing strategies; and more.


Recent-Research Recent Domain Research

View all

Determining Scalability Potential of a Location – Not as Easy as It Seems!!

The ability to increase scale/headcount is one of the key location selection criteria for most companies (both enterprises[...]
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Argentina Global Services Industry – Breaking Political Shackles?

In the past four to six years, Argentina has been viewed with caution by investors in Information Technology (IT) and Business Proce[...]
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Robotic Process Automation (RPA) – Technology Vendor Profile Compendium

Robotic Process Automation (RPA) has the potential to offer fast returns in terms of cost savings, productivity, and speed of [...]
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Europe: Global Services Trends in Q3 2016

Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These r[...]
See Report

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