NWD logo banner full size


IAOP RPA 17 | September 15, 2017 | New York Marriott Downtown, 85 West Street at Albany Street, New York, NY 10006

Imagine Experience | September 6 – 7, 2017 | Vivanta by Taj Hotel, Yeshwantpur, Bangalore

Leveraging Digital Technologies in a Disordered World |  July 6, 2017, 3:30 pm – 7:30 pm | Members Room at the ICAEW, One Moorgate Place, London EC2R 6EA

PAST | On Point | Summit, New World [Dis]Order: Managing in Turbulent Markets  | May 17-18, 2017 | Watergate Hotel, Washington, DC

Webinars & Virtual Roundtables

Executive Viewpoints

Published Reports

Reimagining Location Strategy Due to Increasing Agile/DevOps Adoption, by Siddharth Muzumdar, Salil Dani, H. Karthik, and Akshay Pandita

Impact Of Brexit On The UK Contact Center Market – The Only Thing Certain Is Uncertainty, by Katrina Menzigian, Anurag Srivastava, Skand Bhargava, Parul Jain, and Sharang Sharma

Enterprise Bots Adoption, by Yugal Joshi and Siddharth Muzumdar

Trade Finance of the Future, by Anupam Jain, Manu Aggarwal, Ronak Doshi, and Robin Jain

Design Thinking: Innovation Catalyst for Digital Transformation, by Chirajeet Sengupta, Yugal Joshi, Gunjan Gupta, and Adil Syed

Mexico IT-BPM Industry: Maintaining Competitiveness Amidst Uncertainty, by Salil Dani and Namita Dahiya

Automation in IT Application Dev-Test – Market Update and PEAK Matrix™ Assessment for Solutions: “Cognitive Paving the Way to Smart Automation”, by Chirajeet Sengupta, Yugal Joshi, Gunjan Gupta, Koshika Sood, Siddharth Muzumdar, and Alisha Mittal

Designing Products in the Age of Human-Machine Nexus for the Global Connected Ecosystem, by H. Karthik, Chirajeet Sengupta, Ronak Doshi, Abhishek Gupta, and Mayank Maria

Can Hybrid Sourcing Constructs Define the New Global Sourcing Paradigm?, by H. Karthik, Sakshi Garg, and Mansi Mahajan

Betting Big: Amazon Leveraging Digital to Transform the Grocery Industry, by Eric Simonson and Gunjan Gupta

Using Blockchain to Address Interoperability Concerns in Healthcare, by Nitish Mittal and Mayank Thakur

Accelerating Digital in P&C Insurance to Weather the Perfect Storm of Uncertainties, by Barbara Beller, Skand Bhargava, and Mauricio Romero

Innovation in Pharmacovigilance (PV): How to Spend Smarter Not Higher?, Manu Aggarwal and Ankur Verma

InsurTechs Envisioning the Future of Insurance – Top 40 Trailblazers, by Jimit Arora, Ronak Doshi, Aaditya Jain, Archit Mishra, and Tarun Kumar

FinTechs in Payment: Top 40 Trailblazers, by Jimit Arora, Ronak Doshi, Aaditya Jain, and Archit Mishra

R2R Technology: Enabling a New Level of Effectiveness and Efficiency, by Megan Weis, Vikas Gujral, and Vishwas Saxena

Top 20 IOT Trailblazers: Startups Crossing the Chasm, by Chirajeet Sengupta, Yugal Joshi, Gunjan Gupta, Alisha Mittal, and Koshika Sood

Pushing the Dial on Business Process Automation, by Sarah Burnett and Amardeep Modi

Finance of the Future, Rajesh Ranjan, Megan Weis, and Vishwas Saxena

Impact of Changes to H-1B Visa Program on Service Provider Margins, by H. Karthik, Salil Dani, Ankit Goyal, and Shailee Raychaudhuri

Customer (Dis)Satisfaction: Why Are Enterprises Unhappy with Their Service Providers?, by Chirajeet Sengupta, Yugal Joshi, Alisha Mittal, and Chathurya Pandurangan

Press Releases

Blog | Sherpas in Blue Shirts

AUGUST 3: Three reasons why innovation and technology pilots often don’t succeed, by Peter Bendor-Samuel

JULY 27: The Key To Achieving Breakthrough Performance, by Peter Bendor-Samuel

JULY 25: Signs of Structure in a Disordered Global Services World?, by Anurag Srivastava

JULY 20: RPA and BPM – The Twain Shall Meet after All, by Sarah Burnett

JULY 18: Explainable AI? Why Should Humans Decide Robots are Right or Wrong?, by Yugal Joshi

JULY 14: Impact of organizational fatigue on digital transformation initiative, by Peter Bendor-Samuel

JUNE 29: IT faces conflicts in realities of digital world, by Peter Bendor-Samuel

JUNE 28: What Matters Most for Success In Using An Incubator For Blockchain Or Other Innovative Technology?, by Peter Bendor-Samuel

JUNE 26: How Digital Transformation Skyrockets Lean Six Sigma In Impact, by Peter Bendor-Samuel

JUNE 22: Budgeting Is A Big Constraint In Digital Transformation, by Peter Bendor-Samuel

JUNE 21: In Digital, What was Context Now Becomes Core, by Peter Bendor-Samuel

JUNE 19: Repositioning For Digital: Four Keys To Success, by Peter Bendor-Samuel

JUNE 19: Is Big Bad? Two Sides of the Coin for Scaled-up BPS Providers in the Digital-First World, Rajesh Ranjan

JUNE 13: How DevOps changes the delivery of IT functions, by Peter Bendor-Samuel

JUNE 8: The Dichotomy of Current and Future Offshore/Nearshore Delivery Locations, by Gargi Verma and Akshay Pandita

JUNE 5: Blockchain-enabled “Smart Contracts” Solve Problems in Administering IT Ecosystem Services. by Peter Bendor-Samuel

JUNE 1: Why a Hackathon May not be a Good Strategy for Your Company, by Peter Bendor-Samuel

MAY 25: Are Offshore-heritage Service Providers “H-1B Visa Abusers” or “Sitting Ducks”?, by Sakshi Garg

MAY 24: Reimagining Global Services: How to get MORE out of Technology, by Chirajeet Sengupta

MAY 23: Software Eats World, AI Eats Software … Ethics Eats AI?, by Yugal Joshi

MAY 22: Which Way are the Winds of Change Blowing in the Global Services Industry?, by Gargi Verma

MAY 19: Bitten by the Blockchain Bug, by Peter Bendor-Samuel

MAY 18: How to Successfully Fund Your Enterprise Innovation Initiative, by Cecilia Edwards

MAY 18: How Donald Trump May Save the India-heritage Outsourcing Firms, by Marvin Newell and Peter Bendor-Samuel

MAY 18: Why Anticipated Value From Digital Implementation Often Disappoints, by Peter Bendor-Samuel

MAY 17: What Pain will You Experience if the AHCA Bill Becomes Law?, by Naman Sharma and Manu Aggarwal

MAY 16: A Fundamental Flaw in Approaching Digital Transformation, by Peter Bendor-Samuel

MAY 15: Reimagining Global Engineering Services – a Hierarchy of Needs, by Chirajeet Sengupta

MAY 10: Indian Service Providers Making Difficult Choices and Laying Off Workers, by Peter Bendor-Samuel

MAY 4: Regulatory Changes Drive Digital Disruption, by Peter Bendor-Samuel

MAY 4: Marginal Margin Impact from H1-B Visa Reforms? Maybe Not, by Shailee Raychaudhuri and Salil Dani

MAY 2: Trump-type Protectionism Threatening Global Services in APAC, by Rohitashwa Aggarwal, Sakshi Garg, and Alok Singh

APRIL 10: Trump Dump, by Peter Bendor-Samuel

APRIL 4: How Will Brexit Impact Your Europhttp://www.everestgrp.com/2017-05-engineering-services-hierarchy-needs-sherpas-blue-shirts-40115.html/e Delivery Strategy?, by Anurag Srivastava and Swati Khurana

APRIL 3: Pharmaceutical Companies Can Help Support Trump’s Vision of Make America Great Again, by Stephen Chen and Manu Aggarwal

APRIL 1: Breaking News: Everest Group’s Alternative Facts Research to Guide Global Sourcing Executives’ Next Moves, by Eric Simonson

MARCH 20: CBS Misses The Mark On American Job Loss And H-1B Visa Issues, by Peter Bendor-Samuel

MARCH 20: The Philippines: Future Foe or Long-term Friend?, by Eric Simonson

MARCH 15: H-1B Visa Reform Impact on IT Outsourcing Deal TCV, by Ankit Goyal and Aditya Nagori

MARCH 9: Are Rising Costs the Only Impact Immigration Reform Bills Will Have on the Services Industry?, by Achint Arora

MARCH 8: Impacts of H-1B Visa Applications Suspension, by Peter Bendor-Samuel

MARCH 7: From Labor Arbitrage to Digital Arbitrage: Shareholder Value in the New IT World, by Chathurya Pandurangan

MARCH 3: The Deafening Silence at IAOP OWS 17, by Katrina Menzigian

FEBRUARY 23: Big Shifts at 2017 NASSCOM India Leadership Forum, by Peter Bendor-Samuel

FEBRUARY 20: U.S. Domestic Locations for IT Services Delivery: Your Trump Card amidst H-1B Uncertainties, by Sakshi Garg

FEBRUARY 20: A Pig in a Poke: Trump Administration Policies Could Spell Trouble for Banking Industry, by Todd Hintze and Mark Lade

FEBRUARY 16: Stepping Back from Globalization and Offshoring, by Peter Bendor-Samuel

FEBRUARY 14: Companies Face A Deal They Can’t Refuse, by Peter Bendor-Samuel

FEBRUARY 13: Shedding Light on Proposed High-Wage Immigration Changes, by Peter Bendor-Samuel

FEBRUARY 13: Don’t Overlook This Cost-Effective Alternative to Offshore Services, by Peter Bendor-Samuel

FEBRUARY 10: Cost Impact of Immigration and Visa Reform to US Customers Using Offshore Service, by Peter Bendor-Samuel

FEBRUARY 2: Trump’s Visa Reforms: The Bitter Pill IT Needed, by Abhishek Singh

JANUARY 12: Significance of Services Market Consolidating, by Peter Bendor-Samuel

JANUARY 11: What Will You Do When Trump Tweets at You?, by Peter Bendor-Samuel

In the News

Interested in executive thought leadership? Sign up for our curated insights