Case Studies

Real cases demonstrating our clients’ successes

case study

Consulting Case Studies

As you watch our case study videos, you’ll soon realize our passion is creating value for our clients. But be assured: We don’t kiss and tell. While we won’t provide the names of our clients, the stories are definitely real. As you watch, you’ll also gain a sense of the range of client challenges our consultants, who are problem solvers through and through, are capable of addressing

Case Study

Optimizing Talent to Achieve Corporate Objectives

Todd Hintze, Managing Partner

Our client, a leader in the rapidly-changing, highly-competitive travel industry, first turned to us for a baseline view of their geographically dispersed applications workforce. After uncovering several resource surprises, we delivered the client with a strategic workforce plan that helped them redistribute their best talent on their most important application products

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Case Study

Transforming the Role of IT

Cecilia Edwards, Partner

Our client, the CIO of a multi-billion dollar corporation, was looking to remove additional cost from the IT organization. Using a problem-solving approach, informed by our IT background, we shifted the emphasis from merely cost reduction to driving business value throughout the organization. As a result, IT gained a seat at senior leadership’s table and, through collaboration with the business, was able to focus on strategic IT initiatives that unleashed productivity, maximized investments, and created new business value

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Case Study

Ensuring the Business Case Results of an IT transition

Mark Lade, Associate Partner

Our client, the CIO of a major oil & gas pipeline operator, needed a partner to support a new robust, sophisticated set of applications. After guiding them in defining the target state, developing a business case, and finding a marketplace solution, we focused on the transition. We positioned them to achieve sustained value, avoid the varied pitfalls of value erosion and, most importantly, set the proper tone of the relationship from the start

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Case Study

Building In-House IT Delivery

Marvin Newell, Managing Partner

Our client, who needed help gaining control over its growth and expansion, wanted to establish a global delivery capability for delivering IT and business process services. We stepped up to the challenge armed with a decision-focused approach, fact-based research, and sourcing knowledge

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Case Study

Improving Performance and Driving Costs Through Sourcing

Barbara Beller, Associate Partner

Our client, a large U.S. commercial bank, sought cost savings to fund other initiatives. They also faced the challenges of disparate processes and demanding end-user customers. As a result of our deep expertise in sourcing and our functional and industry knowledge, the client established an outsourcing relationship that resulted in 45% operational cost savings, overall performance improvements, and enhanced customer experience

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Case Study

Driving Scale and Adoption of New Technologies

Michael Hedegard, Associate Partner

A large business process service provider wanted to apply automation to improve the quality and effectiveness of its services but didn’t know how to get started. From our vantage point of extensive experience with services disruptions and the insights of our research, we led the client to modernize its delivery of new pursuits and improve its clients’ services

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